Receptionist

Key Responsibilities

• Deliver a quality, professional reception service to the firm’s clients, partners and employees at all times
• Approach each day with a flexible and solution-focused mindset, communicating effectively with the wider team to cover key tasks
• Plan and prioritise tasks effectively, including quickly switching between client-facing responsibilities and administrative duties
• Meet and greet clients and visitors in a warm, friendly and professional manner, providing an excellent first impression of the business
• Answer incoming telephone calls and redirect callers to the appropriate person, taking clear and accurate messages and passing them on promptly
• Maintain the Reception areas and meeting rooms to ensure they remain tidy, professional and well presented
• Assist with meeting room booking requests, ensuring all required details are captured so rooms can be planned and prepared in advance
• Ensure catering, conference call and AV requirements are arranged for room bookings where required
• Support the preparation of marketing events held in the office as and when needed
• Assist with general administration, including building access control and ordering catering supplies.
• Support with other appropriate tasks as required, recognising that the duties and responsibilities of the role are not exhaustive.

Skills, Knowledge & Expertise

• Previous reception and administration experience in a client-facing role, ideally within a professional services environment
• Excellent verbal and written communication skills
• Ability to work proactively and use initiative when managing tasks
• Willingness to learn and flexibility to support each element of the role
• Strong attention to details
• Strong customer service skills
• Polite, calm and professional manner with a positive, solution-focused outlook
• Good computer skills, including Outlook, Microsoft Word and Excel.