Receptionist

Key Responsibilities

• Manage and take ownership of the reception area to ensure the ambiance reflects the clients’ and tenants’ expectations
• Meeting, greeting and registering all visitors to the building, providing exceptional customer service to all
• Efficiently managing deliveries, including couriers and post
• Stock-check and re-order front of house supplies
• General administration, as required

• You will quickly establish yourself as ‘the face of the building’ and the go to person for questions / queries
• Work closely with the off-site Building Manager – confidently reporting building issues and helping manage to resolution
• Manage contractors visiting the building to undertake regular maintenance, issuing keys as required and updating the progress / maintenance log
• Work closely with security and contractors to ensure perfect
  synergy to maintain both the Front of House standards and procedures
• Assisting with the door access system and BMS (training will be given)
• Produce a weekly report for key stakeholders]

• Organise seasonal events for the tenants, to create a sense of community and aid enjoyment in the workplace (as and when required)
• Produce a monthly e-newsletter to update tenants on initiatives to encourage uptake and participation, ensuring content is always on brand (as and when required)

Skills, Knowledge & Expertise

• Proven experience in a front of house reception role and are ready for a new challenge
• You have facilities management experience (desirable)
• Personable and proactive with a confident manner and able to deliver impeccable customer service
• Self-motivated and thrive in an environment where you are required to multitask
• Excellent problem resolution skills along with outstanding communication and active
  listening skills
• Competent Microsoft Office / App / Social Media / Canva user and willing to learn in house systems and processes

Benefits

• Contributory Pension Scheme/Life assurance
• LAH Training Academy
• Company Events
• Wellness scheme, including a 24-hour confidential helpline, virtual / telephone GP