Receptionist

Key Responsibilities

• Being the first point of contact - the ‘face of the building’, providing a warm and efficient welcome
• Meeting, greeting and registering all visitors to the building, following appropriate processes
• Ensuring the reception area always looks pristine and welcoming
• Managing deliveries, including couriers and post
• General administration as required
• Develop a good understanding of the local area and update a local amenities information file

• Work closes with the Building Manager who is based at the building and be confident to deputise in his absence (ie opening the building/de-activating alarms)
• Assist with any maintenance or building issues and manage to resolution
• Manage contractors visiting the building to undertake regular maintenance or specific repairs
• Produce a weekly update report for key stakeholders

• You will research and introduce (when applicable) concierge/ pop ups – aimed at delivering a community vibe and offering activities to increase enjoyment during the working day. This may include negotiating freebies or local discounts with businesses and pop-up activity
• You will develop a weekly newsletter for tenants to communicate such initiatives

Skills, Knowledge & Expertise

• Proven experience in a front of house reception role or customer service, marketing or sales environment
• Personable and proactive with a confident manner and able to deliver impeccable customer service
• Self-motivated and willing to organise the additional concierge or added value activities as part of the reception role
• Excellent written and verbal communication skills and be a competent Microsoft Office / PC systems user
• Enjoy working independently but also as part of the reception job share and alongside the Building Manager

Benefits