Jobless Developer
Latitude Inc logo
Latitude Inc

Posted 4 months ago

Open

Receptionist (Call Center Experience)

Rockville, MDOn-siteFull-time

AI Summary

Receptionist with call center experience handles high-volume calls, greets visitors, maintains calendars, and supports administrative tasks.

About this role

Position Overview:

We are seeking a professional and customer-focused Receptionist with prior call center experience to serve as the first point of contact for our organization. The ideal candidate will be comfortable managing a high volume of incoming calls, providing exceptional customer service, and supporting administrative operations in a fast-paced environment.

Responsibilities:

  • Answer and direct a high volume of incoming calls using a multi-line phone system
  • Greet and assist visitors, clients, and vendors in a courteous and professional manner
  • Transfer calls accurately and efficiently to appropriate departments
  • Manage voicemail messages and ensure timely follow-up
  • Schedule appointments and maintain calendars as needed
  • Maintain reception area organization and professionalism
  • Perform data entry and update customer information in CRM or internal systems
  • Assist with administrative tasks such as filing, scanning, copying, and mail distribution
  • Support internal departments with customer inquiries and documentation
  • Maintain confidentiality of sensitive information
  • Handle customer concerns calmly and escalate issues when appropriate

    • Skills

    Calendar ManagementCall RoutingConfidentiality HandlingCopyingCRM SoftwareData EntryFilingMail DistributionMultiline Phone SystemScanningVisitor ManagementVoicemail Management

    Explore related jobs

    More jobs at Latitude Inc

    Similar Calendar Management jobs

    Browse these categories

    Remote JobsCalendar Management JobsCRM Software JobsData Entry JobsJobs in United States