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Latitude Inc

Posted 7 months ago

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Receptionist (Call Center Experience)

Rockville, MDOn-siteFull-time

AI Summary

A Receptionist with call center experience serves as the first point of contact, handling high-volume calls, greeting visitors, and supporting administrative operations in a fast-paced setting.

About this role

Position Overview:

We are seeking a professional and customer-focused Receptionist with prior call center experience to serve as the first point of contact for our organization. The ideal candidate will be comfortable managing a high volume of incoming calls, providing exceptional customer service, and supporting administrative operations in a fast-paced environment.

Responsibilities:

  • Answer and direct a high volume of incoming calls using a multi-line phone system
  • Greet and assist visitors, clients, and vendors in a courteous and professional manner
  • Transfer calls accurately and efficiently to appropriate departments
  • Manage voicemail messages and ensure timely follow-up
  • Schedule appointments and maintain calendars as needed
  • Maintain reception area organization and professionalism
  • Perform data entry and update customer information in CRM or internal systems
  • Assist with administrative tasks such as filing, scanning, copying, and mail distribution
  • Support internal departments with customer inquiries and documentation
  • Maintain confidentiality of sensitive information
  • Handle customer concerns calmly and escalate issues when appropriate

    • Skills

    Calendar/scheduling SoftwareCall Center SoftwareCRM SystemsData EntryDocument ScanningMail DistributionMulti-line Phone SystemsVoicemail Management

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