Receptionist, Pinewood Lodge

The opportunity

Delaware North New Zealand is hiring a casual Receptionist to join our team at Pinewood Lodge, Queenstown. As the first point of contact for our guests, you’ll provide a warm welcome and help create memorable guest experiences in one of New Zealand’s most incredible locations. If you thrive in a fast-paced environment, have a genuine passion for service and enjoy being part of a collaborative team, we’d love to hear from you.

What we offer

At Delaware North we like a challenge, and talent and hard work are rewarded. We’re looking to create the future of hospitality, and we can’t do it without you. So, roll up your sleeves and come see why Delaware North is your best career move yet. As our team member, you’ll receive:

• Join a global hospitality company
• Live and work in beautiful Queenstown, New Zealand
• Be part of a professional team, delivering an excellent guest experience

What you will do?

• Welcome guests on arrival, providing a warm and friendly experience throughout check-in and check-out
• Provide helpful information on local attractions, activities and events
• Assist guests with directions around the hotel and in local areas
• Build positive relationships with guests, responding to requests and resolving concerns in a professional and courteous manner
• Demonstrate a genuine passion for service, taking a proactive, positive and professional approach to every guest interaction

More about you

• Experience in a hotel or resort front office environment
• Experience with Hotel Operating systems higly regarded
• High level attention to detail and strong administration skills
• A warm and welcoming approach, with a genuine passion for delivering exceptional guest service
• Certificate in First Aid is beneficial
• Valid and unrestricted driver's licence beneficial

The application period will close on 15/11/2026, unless a successful qualified candidate is identified sooner.

Who we are

Nestled among Queenstown’s stunning alpine scenery, Pinewood Lodge combines comfort and convenience in a relaxed, village-style setting. Spread across three acres of landscaped grounds, with sweeping views of The Remarkables, the property offers 130 rooms, ranging from private studios and self-contained apartments to shared lodges. Guests enjoy practical amenities including communal kitchens, BBQ areas, bike storage, and on-site parking, making it an ideal choice for families, groups, and solo travellers. Perfectly located just minutes from the town centre, Pinewood Lodge provides the ultimate base for exploring Queenstown’s adventure activities and natural wonders.