Receptionist (Referral Coordinator)

Job Summary:
Fredericksburg Christian Health Center is seeking an energetic, detail-oriented Medical Receptionist/Referral Coordinator with excellent communication skills and strong computer proficiency. This dual-role position is the first point of contact for patients and also manages the referral process to outside specialists and services. The ideal candidate thrives in a fast-paced environment, works well independently and under pressure, and is comfortable managing competing priorities. At least two years of experience in a busy office setting, preferably medical, is required. Bilingual candidates are a plus.

Benefits:

• Health Insurance
• Dental & Vision
• Life Insurance
• IRA
• Paid Time Off (PTO)

Responsibilities:

Front Desk / Reception:

• Check patients in and out
• Provide new patients with forms and applications
• Scan insurance cards and update as needed
• Check insurance eligibility before appointments are scheduled
• Collect and process patient payments; maintain and reconcile cash drawer
• Answer phones and assist patients at the window with pickups or questions
• Make follow-up appointments and manage the clinic appointment schedule for all providers
• Maintain and update scheduling protocols
• Receive indigent care applications
• Scan documents into patient charts
• Process incoming faxes
• Reconcile end-of-day financials and print daily reports
• Maintain and update application forms and clinic protocols
• Add supplies and funds to the postage machine
• Serve as liaison between patients and the billing department

Referral Coordination:

• Process outgoing referrals to specialists, imaging, labs, and outside services ordered by providers
• Verify insurance authorization and prior authorization requirements for referrals
• Track referral status from initiation through completion; follow up on outstanding referrals
• Communicate with specialist offices, insurance companies, and patients to confirm scheduling and resolve issues
• Document referral activity accurately in the EHR
• Notify providers and patients of referral outcomes and ensure records/results are returned and filed appropriately
• Assist patients with understanding referral and authorization requirements
• Perform other duties as assigned by the Practice Manager or providers

Qualifications:

• At least 2 years of customer service experience
• At least 2 years of computer skills
• At least 1 year of medical terminology experience
• Prior referral coordination or insurance authorization experience preferred
• Bilingual preferred

Requirements:

• Must be a team player
• Must seek to model in attitude, speech, and actions a consistent daily walk with Jesus Christ