Recovery Associate

SUMMARY

Accurately perform various return materials authorization (RMA) transactions in Syteline and the physical movement of product and its paperwork. The team member will demonstrate a contribution to the growth of a team environment and will be expected to meet all responsibilities listed below in a quality and professional manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Physically identify, sort, label and prepare to ship or receive in a timely manner.

• Obtain return materials authorization numbers from vendors and do follow up calls by phone, fax, or e-mail.

• Match, prepare and transact credit memos.

• Ensure all products identified on the purchase order or return materials authorization have been included.

• Prepare reports and spreadsheets as requested using Word and Excel software programs.

• Properly maintain organization and cleanliness of the Recovery area.

• Data Entry in Syteline to ship, receive and transfer inventory.

• Maintain files.

Teamwork:

• Willingness to be flexible to move to different parts of the materials environment or organization to assist areas in need of additional resources.

• Ability to work well with a diverse group of co-workers, assist in training of other members and promote a strong team effort to ensure timely and efficient completion of customer requirements.

QUALIFICATIONS/EDUCATION and/or EXPERIENCE

Required:

• High School Diploma or GED.

• Knowledge in Microsoft Word & Excel.

• Ability to read, write and comprehend simple instructions, short correspondence, and memos.

• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.

• Adequate phone and general office/warehouse abilities.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to interpret a variety of instructions furnished in written or oral form.

• Ability to work up to 8-hour shifts, including overtime as needed.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand; walk; use hands to manipulate objects, tools, or controls; reach with hands and arms; talk and hear. The associate must occasionally lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds with the assistance of others. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.  This includes a highly regulated, climate-controlled, low to moderate noise environment.

EQUAL EMPLOYMENT OPPORTUNITY

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About Dedicated Computing LLC

Who We Are

Dedicated Computing is an original design manufacturer (ODM) of proprietary, highly engineered computing systems for blue chip original equipment manufacturer (OEM) customers in healthcare, life sciences, training & simulation, and industrial markets.

Our Vision

Dedicated Computing is a global technology company committed to solving the business problems of our customers through the design, development, and deployment of innovative technology solutions.

Our Mission

POWERING THE WORLD’S MOST IMPORTANT DEVICES.

Our customers are building devices that save lives, train people to save lives or improve the lives of others. Dedicated Computing’s products and services are at the core of those devices, powering complex calculation engines, providing near instant access to and serving vast amounts of data, and making sure those devices are secure, supported, and working properly.

What We Do

Dedicated Computing’s systems are integrated hardware and software platforms that are optimized to meet the specific computational and performance needs of OEM applications. These systems are preconfigured with network connectivity and onboard diagnostics to enable a range of managed services capabilities.

Dedicated Computing is ISO 13485:2016 and ISO 9001:2015 certified.

Who We Serve

The systems and solutions we build are POWERING our customers’ products. We work with many of THE WORLD’S leading companies. Our customers make some of the MOST IMPORTANT products in industries such as healthcare, life sciences, training & simulation, and industrial. Connectivity is changing the world – our customers’ products will need to function in the industrial Internet of Things as secure connected DEVICES.

Our Values

Values are the foundation of our culture, simply put, these values bring out the best in us.

• Integrity
• Respect
• Teamwork
• Ownership
• EVOLVE
• Fun