Regional Account Manager

About the role

The Regional Account Manager (RAM) will be responsible for maintaining the relationship and providing on-site & remote customer service to the company’s clients. RAMs are responsible for leading the operations process of Client onboarding by overseeing all aspects of the implementation of the company’s products/services within client accounts. RAMs also provide ongoing Client Support/training throughout the ongoing client relationship lifecycle. Travel is required, mostly in-state, at approximately 75%.

What you'll do

• Manage and oversee all aspects of the company’s onboarding process with clients

• Provide ongoing training to dealership personnel beyondinitialprogram installation

• Interact on-site and remotely with dealership staff to troubleshoot and diagnose any issues and provide theappropriate resolution

• Leverage CRM & Business Intelligence management tools to analyze dataand automate processes

• Deliver onclient satisfactiongoals and targets

• Developtrustrelationshipswithclients

Qualifications

• Excellent Time-ManagementSkills in an autonomous environment

• Dynamic Social Skillset

• Proven Track Record ofAccount Management inSaaS/Software

• Highly-Organized, Self-Starting, Team Player

• DMV or Automotive Industry Experience (preferred)

• Ability to navigate andutilizeSalesForce.com (preferred)

DLRdmvoffers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, and more.

DLRdmvis an EEO Employer.  Wesincerely appreciateyour interest and will carefully evaluate your qualifications for employment.  Be assured your opportunity for employment with our company will be based only on your merit without regard to race, color, religion, sex, age, national origin, mental or physical disability, or any other factor unrelated to job requirements. 

About DLRdmv

DLRdmv™ creates and deploys innovating Title & Registration technology and Governmental Compliance solutions to the Automotive Industry. DLRdmv offers an exciting, entrepreneurial work environment for individuals interested in being part of a growing company that is fully committed to serving its customers. Our mission is to provide best-in-class products and services to our clientele and earn their business every day.