Regional Account Manager - Texas and Northeast
United States (Remote)RemoteFull-time
AI Summary
Regional Account Manager responsible for driving revenue in Texas and Northeast territories through new logo acquisition and upsell/cross-sell, acting as a liaison between business development and support teams while guiding customers through onboarding and delivery.
About this role
Zimperium is seeking a high-energy, self-motivated Regional Account Manager, to drive revenue in assigned territory through new logo and upsell/cross sell opportunities with existing customers.
Reporting to the RVP - America Sales, the Regional Account Manager acts as a key liaison between Zimperium’s business development and support teams. This role works closely with management and operations to guide customers through onboarding and delivery, promote product offerings, and help align feature development with Zimperium’s strategic goals.
The Regional Account Manager must collaborate effectively across time zones with internal teams and select customers. The ideal candidate brings a passion in cybersecurity, a strong background in managing complex cross-functional integrations, and knowledge of software development across various platforms and devices. Success in this role requires building strong relationships with account leads and internal stakeholders, including product, technology, business, and executive leadership.
Location Preference: Applicants located in Texas and Northeast are preferred.
Key Responsibilities
•Develop an understanding of all Zimperium products and features.
•Plan, develop and report account metrics through software dashboards and other tooling.
•Maniacal focus on pipeline generation (solidified process around identifying / prospecting stakeholders in target accounts.
•Provide monthly updates to management outlining a standard set of performance metrics for each Account using software tools.
•Represent the client perspective in internal strategy meetings, ensuring customer impact is considered during product planning and updates.
•Act as a point of escalation for complex issues that require coordination across multiple departments or external vendors.
•Support documentation and knowledge-sharing efforts by creating or updating client-specific onboarding guides, FAQs, and how-to content in collaboration with the support team.
•Cultivate strong, positive relationships with customers and partners.
•Identify opportunities for growing an Account with additional products and fulfill business processes to deliver them.
•Provide LOEs and SOWs as needed per account.
•Identify pain points in the customer experience and work to resolve issues at the account level.
•Providing actionable recommendations to internal business, product, and technology teams.
•Work closely with operations, sales, and business development teams to summarize.
Requirements and Qualifications
•5+ years of account-based management in the SaaS or related technologies space.
•Strong relationships at security focused VARs within the region.
•Strong verbal and written communication, time management, organizational as well as presentation skills.
•Comfort with a fluid, fast-paced environment.
•Passion for problem solving with a roll-up-your sleeves demeanor.
•Atlassian suite experience using Jira, Confluence, and others
•The ability to create technical and operational documentation (SOWs, LOEs, technical workflows) for both technical and non-technical audiences is a plus.
•Proficient in the understanding of MEDDPICC and impeccable SFDC hygiene.
Skills
Account-based ManagementConfluenceJiraLOEsMEDDPICCOnboarding GuidesOperational DocumentationPipeline GenerationSalesforceSoftware DashboardsSOWsTechnical Documentation
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