Regional Collections Manager
MalawiOn-site
AI Summary
The Regional Collections Manager leads and supervises collections teams in the South Lake region, driving collection performance for PAYG products, mentoring field staff, and collaborating cross-functionally to improve customer payments and satisfaction.
About this role
Job location: Malawi
About the role:
We are looking for a team member to join our Corporate Risk Department as a Regional Collections Manager in our South Lake Region. The Employee will drive the efforts and processes related to collections of our PAYG products in the field. They will also give advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company offer matches end-user expectations.
About the role:
We are looking for a team member to join our Corporate Risk Department as a Regional Collections Manager in our South Lake Region. The Employee will drive the efforts and processes related to collections of our PAYG products in the field. They will also give advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company offer matches end-user expectations.
Key Responsibilities
- Develop and implement region-specific collections strategies that align with the company’s overall objectives.
- Lead, mentor, and supervise the Area Collections Executives, ensuring they meet their assigned targets while maintaining professionalism.
- Conduct regular training and capacity-building sessions with the regional stakeholders to improve their skills and efficiency in risk management and collections.
- Liaise with respective cross-functional regional leads in ensuring the smooth running of regional operations.
- Collaborate with the customer care teams and easy buy departments to ensure smooth customer communications and resolve disputes when they occur.
- Track daily, weekly, and monthly collection performance reports for the region.
- Ensure that all sales/ collections practices within the region comply with company policies that touch on data privacy and consumer protection.
- Liaise with the regional sales team to ensure alignment between sales and risk/ collection processes.
- Conduct regular objective audits, investigations, and training via field visitations to AHQs with underlying concerns affecting normal business operations.
- Identify potential risks in the regional collections process and develop action plans to mitigate them.
- Any other duties as may be assigned by the Country Credit Manager.
Skills, Knowledge & Expertise
- Hold a degree in a business-related field and have a minimum of 5 years of work experience in a field collections role; 2 of which MUST be in a supervisory capacity, in the microfinance, fintech or banking industries
- Passionate about positively impacting the lives of rural underserved consumers.
- A strong collaborator with great interpersonal and communication skills to mentor your team to deliver on expectations.
- Have excellent analytical and problem-solving skills.
- Have excellent MS Excel, Word, and PowerPoint skills.
Benefits
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
Skills
CollectionsConsumer ProtectionCustomer PaymentsData PrivacyExcelMicrosoft WordPowerPointRisk Management
