Relationship Manager - SME Healthcare

End Date

Monday 12 October 2026

Salary Range

£0 - £0

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Responsible for supporting clients within the SME portfolio with all their banking needs including lending, deposits and a wide range of other services. There is an expectation to grow the portfolio through bringing more of the banks proposition to your existing clients, whilst ensuring the effective management of risk. This role is an integral part of the local market, developing business opportunity, and representing the group in the professional community. You will be an ambassador for change, an early adopter of tools designed to improve the client and colleague experience and support your wider team and region to achieve their objectives.

Job Description

JOB TITLE: Relationship Manager - SME Healthcare

LOCATION: Cardiff

SALARY: Competitive package available

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our office in Cardiff or meeting clients.

About The Role

Would you like to work within Commercial Banking Coverage and help Healthcare businesses of all types and sizes to prosper by offering the funding, support and reassurance they need to grow?

You’ll be responsible for supporting clients within the Healthcare SME portfolio with all their banking needs including lending, deposits and a wide range of other services. There is an expectation to grow the portfolio through bringing more of the banks proposition to your existing clients, whilst ensuring the effective management of risk. This role is an integral part of the local market, developing business opportunity, and representing the group in the professional community. You’ll be an ambassador for change, an early adopter of tools designed to improve the client and colleague experience and support your wider team and region to achieve their objectives.

An opportunity exists for a Relationship Manager to join our Relationship Management team and work with clients who’ll typically have a turnover of between 10 million and 25 million pounds. You’ll have a portfolio of approximately 100 Local Healthcare clients based in and around South Wales. The ability to travel to clients in person is essential.

The role is built on a real passion for putting customers first. If you share our passion and recognise the importance of making a difference together, look no further. The client is at the heart of all we do and will be expected to deliver excellent service whilst identifying solutions and strategies to help the client's business prosper. Together we make it possible.

There is unprecedented change in the banking sector brought about by shifts in technology, our customers’ changing preferences and the evolving competitive and regulatory environment. So we're adapting, innovating and responding at pace to ensure we can continue to Help Britain Prosper and become the best bank for customers.

What You’ll Be Doing

You'll be responsible for supporting clients with all their banking needs including lending, deposits and a wide range of other services. There is an expectation to grow the portfolio, by attracting high value clients, through becoming the go to banking professional within your local community.

Typically, you would be involved with the following:

• Providing excellent service to our clients, putting them at the heart of what you do, adding value at every interaction and becoming a “trusted advisor”.
• Promoting the bank with professionals and key influencers through your knowledge of the local market
• Providing a range of funding solutions to our clients from our Term Lending and Working Capital product range tailoring them to Client needs
• Building relationships with Group Partner companies and through them bring the whole bank to the client delivering products to meet their needs.
• Handling the risk and compliance of your client portfolio
• Active engagement in local & regional activities. Developing your own capability and taking responsibility for supporting senior management in progression of your team

Why Lloyds Banking Group

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

What You’ll Need

Ideally you'll demonstrate experience and knowledge of the following:

• Supporting sustainable business growth – You'll take personal responsibility for delivering results, whilst readily accepting change and utilising a growth mind set to focus on client outcomes.
• Growing market share of Clients & Lending - Highly proficient at building and maintaining productive relationships with external professionals and adept at winning good volumes of higher value new client relationships.
• Providing outstanding knowledge of clients - Uses specialist credit and sector knowledge along with all available digital tools to deliver excellent client experiences whilst identifying ways to grow income, balance sheet and market share and handling associated risks.
• People – Having a growth mindset and be keen to adopt and use key tools that enhance the client experience and demonstrate the value a Face-to-Face Relationship Manager brings to a client’s business.
• Environmental Awareness - Promoting the bank’s image through strong ethics & integrity across a range of clients, prospects & professionals.

About Working For Us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.