About Us
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.
Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at
www.sophos.com.
Role Summary
The Renewal Representative is responsible for managing a portfolio of existing customers to drive on-time renewals, maximize retention, reduce churn, and identify expansion opportunities through upsell and cross-sell motions. This role owns the end-to-end renewal cycle and partners closely with Customer Success, Account Executives, Finance, Legal, and Operations teams to deliver predictable recurring revenue growth.
The position typically handles mid-market or enterprise accounts and is expected to independently manage negotiations, forecasting, and customer relationships.
Shift timings - 12PM - 9PM IST
What you will do
Own and manage a renewal book of business for assigned accounts.
Engage customers proactively 90–120 days before contract expiration.
Drive high renewal rates and achieve quarterly/annual retention targets.
Execute pricing negotiations, contract discussions, and commercial conversations.
Identify and qualify upsell/cross-sell opportunities and collaborate with Account Executives.
Maintain accurate pipeline, renewal forecasts, and customer activity in CRM tools such as Salesforce.
Partner with Customer Success Managers to address adoption risks and customer concerns.
Coordinate with Legal, Finance, Procurement, and Operations teams for contract execution.
Develop account renewal strategies for at-risk customers.
Ensure accurate quoting, invoicing, and renewal documentation.
Analyze churn drivers and recommend retention strategies.
Maintain strong executive-level customer relationships.
What you will bring
4 years of experience in Renewal Sales.
Strong experience managing recurring revenue or subscription-based business.
Proven track record of meeting renewal/retention quotas.
Experience with SaaS contracts, pricing, and subscription models.
Strong negotiation and objection-handling skills.
Excellent stakeholder management and communication skills.
Proficiency in CRM tools like Salesforce.
Strong forecasting and pipeline management capabilities.
