Renewals Specialist (French/English)
AI Summary
Renewals Specialist at CoderPad handles end-to-end renewal processes for a high-volume, low-touch segment, using AI-assisted outreach to drive retention and growth while collaborating with cross-functional teams.
About this role
We are looking for a Renewals Specialist to join our Customer Success team in Ireland.
What does a Renewals Specialist at CoderPad do?
CoderPad Renewals Specialists play a pivotal role in protecting and growing the revenue base that powers our mission. You will own the end-to-end renewal process for our low-touch and tech-touch customer segment — accounts under $20k ARR — ensuring customers continue to see value in CoderPad and renew on time, every time.
As the global leader in the technical interview space (4,000+ customers in 165+ countries), our Customer Success team is dedicated to helping technical teams hire with confidence. As a Renewals Specialist, you will leverage AI-powered automation, data-driven outreach, and cross-functional collaboration to manage a high-volume book of business and drive measurable retention outcomes.
This role reports to the VP, Customer Success.
This role is located in Ireland and works remotely, 100%.
What you’ll be doing
Own the full renewal lifecycle for a portfolio of 200–300 customer accounts under $20k ARR, from 90-day outreach through close
Design and operate AI-assisted outreach workflows using tools such as Claude, Gainsight, Apollo, and Salesforce to manage a high-volume book efficiently and at scale
Engage customers in both English and French throughout the renewal process, maintaining a consistent cadence at 90, 60, and 30 days before each renewal date
Maintain accurate renewal forecasts and pipeline visibility in Salesforce, and provide regular updates to leadership on at-risk accounts, GRR, and NRR trends
Proactively identify at-risk accounts and develop action plans to reduce churn and contraction
Surface expansion signals within the low-touch book and route qualified opportunities to the Strategic AE / SAE team
Collaborate with Accounting to ensure all renewal opportunities are complete and accurate in SFDC
Partner with RevOps and Data teams on pipeline reporting, process automation, and renewal opportunity completeness
Continuously document, refine, and improve renewal workflows to increase efficiency and reduce manual effort
What you should bring
2–3 years of experience in renewals, account management, customer success, or a similar customer-facing role
French language proficiency — comfortable managing customer conversations in both French and English (written and verbal)
Demonstrated experience using AI tools (e.g., Claude, ChatGPT, or equivalent) to automate workflows, communications, or processes
Salesforce CRM experience and strong spreadsheet proficiency (Excel or Google Sheets)
Comfortable negotiating contracts and managing procurement conversations in a high-volume, transactional environment
Previous experience in a startup, high-growth tech company, or fast-paced environment
Experience with Gainsight or a similar Customer Success platform (strongly preferred)
Experience with Apollo or outreach sequencing tools (preferred)
