Rental Expeditor

Key Responsibilities

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Provides excellent customer service by promptly responding to rental inquiries, including phone calls and voice messages.
• Contributes to the growth of the rental business by supporting rental sourcing, logistics solutions, and adhering to rental business processes.
• Collaborates with internal teams to ensure responsive rental availability and effective communication with customers.
• Consults with customers to determine rental rates and create rental agreements tailored to customer needs, whether walk-in or call-in. Facilitates end to end rental transactions (customer facing, telephone, email and online).
• Advises on rental equipment and services available to existing and potential customers.
• Administers HOLT’s policies and processes to control and maintain physical assets.
• Analyze assets to ensure efficient allocation of resources.
• Assist customers in selecting the proper rental machine based on application and equipment performance requirements.
• Generates quotes for rental opportunities and follow up on business leads to ensure timely fulfillment.
• Works closely with Sales Reps, transportation dispatch teams, credit, yard associates, and service departments.
• Verifies paperwork and contracts are accurate and complete.
• Ensures timely processing of rental agreements and compliance with all audit standards.
• Maintains freight billing and inventory reconciliation.
• Maintains and manages all rental agreements, ensuring signatures, accurate invoicing, credits, and call-offs, while adhering to audit standards.
• Manages internal and external purchase order requirements.
• Handles CAT Commercial account rental payments and credits during the rental period.
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties as assigned.

Skills, Knowledge & Expertise

• Knowledge of compact and heavy construction equipment, work tools, and configurations and their applications.
• Understanding of business accounting principles, particularly within a construction dealership environment.
• Strong verbal, written, and interpersonal skills for effective customer interaction.
• Advanced proficiency in MS Office Suite (Excel, PowerPoint, Word) and the ability to quickly learn new software applications.
• Demonstrated knowledge of selling, prospecting, overcoming objections, and closing sales with the ability to build long term business relationships.
• Demonstrated ability to provide high-quality customer service and manage conflict in a professional manner.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines efficiently.
• Ability to analyze complex problems and implement effective solutions.

Benefits

• High school diploma or equivalent required; bachelor’s degree in a related field preferred.
• Minimum of three years of relevant experience in equipment rental or a related field required. Three to five years of experience preferred.

• None.

• Up to 10% travel within the region may be required.

• The role involves extended periods of standing, walking, and occasional kneeling, crouching, and stooping.
• Requires constant movement and use of limbs, good manual dexterity, coordination, and stamina.
• Ability to occasionally move materials or equipment weighing up to 25 lbs.
• Must be able to react to visual, auditory, and other signals and visually inspect work.
• Must be able to ascend/descend ladders using both hands and feet.

• Primarily based in an office setting with controlled environmental conditions.
• Occasional outdoor work, including exposure to varying weather conditions such as heat, cold, and humidity.
• Frequently works in a fast-paced setting with unscheduled interruptions.