Repair Support Agent

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

CMSO RMA/Repair Support

Job Description

Customer Service: Responds to customer follow-up inquiries or issues regarding orders, shipment tracking, returned goods, etc. via phone, chat, or email. May track product issues or order returns and escalate to appropriate functions for resolution. Works closely with technical support, order management, depot operations, sales support teams, etc. to track, coordinate, and provide communication back and forth with customers/partners.

Other responsibilities include: case creation and maintenance, data entry, use of internal databases and system tools, writing internal/external non-technical documentation, documenting and forwarding customer concerns to appropriate departments, and other assignable duties.

Job functions may be performed in a call center type environment.

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Basic Requirements

• High School Diploma or equivalent
• Excellent written and verbal English communication skills
• Previous call center or technical support experience is preferred
• Availability to work from the Reynosa office site
  
  Additional skills:
• Strong problem-solving skills
• Understanding of and drive for continuous improvement, including process creation and documentation
• Strong interpersonal and soft skills
• Ability to work with people in various positions across the business
• Demonstrated leadership potential and desire with a proactive and adaptive mindset
• Demonstrated ability to effectively multi-task and prioritize tasks
• Demonstrated leadership skills consistent with MSI Core Values
  
  This hybrid position requires you to reside in Reynosa, Tamaulipas, Mexico.
  
  Where you'll work three days at the office and two days from home.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.