Representative, Dispatch

WHY JOIN US?

Build your career with Ezee Fiber, proudly recognized by PCMag as the Best Overall ISP in the U.S. for 2026.

At Ezee Fiber, you'll do more than build a career; you'll help shape the future of connectivity. Every team member plays a vital role in delivering reliable, high-speed internet and exceptional customer experiences. Whether in the field, in the office, or behind the scenes, you'll be part of a collaborative team that values innovation, professional growth, and making a meaningful impact in the communities we serve.

OUR VALUES

At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in everything we do. Guided by our core values of Integrity, Compassion, Accountability, and Collaboration, we empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve.

JOB SUMMARY

The Dispatch Representative is responsible for ensuring the seamless coordination of jobs for our field technicians, enabling timely service for installations, repairs, and maintenance. This position requires strong attention to detail, effective problem-solving abilities, and the capacity to thrive in a fast-paced, dynamic environment.

ESSENTIAL FUNCTIONS

• Assign and schedule jobs efficiently to technicians based on availability, location, and priority.• Monitor job progress and provide real-time updates and route optimizations to technicians.• Maintain clear and consistent communication with field technicians, supervisors, and customer service teams.• Use dispatching software (GLDS) to track job status and technician workload.• Quickly adapt job assignments in response to cancellations, reschedules, or urgent requests.• Ensure all jobs are completed within expected timeframes and in compliance with SLAs.• Identify workflow bottlenecks and escalate complex issues to the Dispatch Supervisor.• Accurately document customer interactions, service requests, dispatch activities, and technician assignments.• Uphold company policies and procedures throughout the dispatch process.

QUALIFICATIONS

Education, and Experience Requirements: High school diploma or equivalent required• 2+ years of experience in dispatch, scheduling, or quota management, preferably in telecommunications, utilities, or field services.• Strong problem-solving, multitasking, and communication abilities in a high-volume environment.• Technical Proficiency: Familiarity with dispatch software, workforce management tools, and Microsoft Office Suite.

Knowledge, Skills & Abilities• Familiarity with customer record systems and Microsoft Office tools.• Strong typing skills (40+ WPM).• High school diploma or equivalent required.• Highly organized, detail-oriented, and an effective communicator with peers and leadership.• Comfortable working independently and managing multiple tasks in a fast-changing environment.• Able to troubleshoot issues and accurately assess customer needs.• Strong multitasking and time management abilities.• Positive attitude with a passion for delivering excellent service—both over the phone and in person.• Must be flexible and available to work nights and weekends as needed.

PHYSICAL, FIELD, OR ENVIRONMENTAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant portion of the workday. The associate must frequently access, input, and retrieve information from computers and other office productivity devices. The associate may occasionally move about the office and attend meetings or events as needed.

TOTAL REWARDS

• Competitive compensation package• Comprehensive medical, dental, and vision benefits

• Employee Assistance Program (EAP)

• 401(k) with company match• Paid time off and other generous benefit programs• Tuition reimbursement

We are seeking candidates that are legally authorized to work in the United States without sponsorship.