Posted 6 months ago
Reservations Agent Luxury Collection Marriott Zakynthos
Zakinthos, Ionian Islands, GreeceOn-siteFull-time
AI Summary
A Reservations Agent at Marriott Zakynthos handles guest reservations via phone, email, and online platforms, providing accurate availability and rate information, managing modifications and cancellations, and supporting front office and sales teams to maximize occupancy and guest satisfaction.
About this role
SWOT Hospitality Management Company is seeking a motivated and detail-oriented
Reservations Agent
Luxury Collection Marriott Zakynthos
As a crucial member of our team, you will be responsible for managing guest reservations effectively while ensuring the highest level of customer satisfaction. This position requires exceptional communication skills and a strong understanding of the luxury hospitality market.
Key Responsibilities:
- Process and manage reservations via phone, email, and online platforms.
- Provide accurate information on room availability, rates, and hotel services to guests.
- Handle modifications and cancellations of bookings professionally.
- Work closely with the front office and sales teams to maximize occupancy and revenue.
- Maintain detailed records of guest interactions and preferences.
- Ensure a seamless and personalized experience for guests.
- Address guest inquiries and concerns promptly and effectively.
Requirements
- Previous experience in a reservations or front office role, preferably in a luxury hotel environment.
- Fluent in English, with additional languages considered a plus.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational skills.
- Proficiency in reservation systems and MS Office.
- A passion for delivering exceptional guest experiences.
Benefits
- Excellent compensations & benefits pack
- Career development and opportunities
- Excellent working environment
Skills
MS OfficeReservation Systems
