Resident Experience Specialist - Flamingo Crossings Village

• Understand, support, and abide by all American Campus Communities policies and procedures while providing unparalleled customer service and respect for residents.
• Work a structured administrative shift in the office each week as determined by your supervisor which may include evenings, overnight, weekdays, weekends, and/or holidays.
• Participate fully in the preparation, administration and execution of the weekly Turns, Move-Ins, and Move-Outs and all necessary facility operations.
• Work assigned On-Call” shifts, which may include, weekdays, weekends, and/or holidays. These shifts are a required part of the Resident Experience Specialist position and may take place at any point during the day, evening, and/or overnight.
• Assist in the training and onboarding of newly hired staff members.
• Participate in a Shift Lead rotation with the responsibility of ensuring tasks assigned by management are being completed on each shift by fellow RESs and CAs and communicating status to management appropriately.

Key Responsibilities

• Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership, and embraced by all.
• The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
• Serve as an American Campus representative and liaison in all interactions.
• Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Skills, Knowledge & Expertise

• A graduate, Bachelor's, or Associates degree or diploma in progress or completed from an accredited college or university or equivalent combination of education and experience.
• Customer service experience through effective interpersonal communication, both verbal and written, with internal and external customers.
• Ability to carry out instructions, problem solve, collaborate and work in a team environment
• Skills in writing correspondences, presenting information and responding to inquiries or complaints
• As an organization, we are not able to sponsor employees who do not have a permanent work status classification in the United States.