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Sila Services

Posted 2 months ago

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Residential HVAC Service Technician

PortlandOn-siteFull-time

AI Summary

Licensed Residential HVAC Technician responsible for diagnosing, repairing, and maintaining home HVAC systems, ensuring high first-time fix rates and customer satisfaction.

About this role

Come join one of the fastest growing home services companies in the US!

Licensed Residential HVAC Service Technician

At Absolute Air Services (a Sila Services Company), we are a Lennox Premier Dealer, Mitsubishi Diamond Contractor, and an Accredited Bosch Contractor. As recognized leaders for all things HVAC for Hartford County, Middlesex County, and New London County, we've grown by providing a best-in-class workplace for our employees to grow within. Our focus on quality and expert service has led to explosive growth, so we are seeking experienced Licensed Residential HVAC Service Technicians to join our team.

Are you looking for stability, growth and development opportunities, and a compensation package that rewards you for your hard work and success? Come join the Absolute Air Services team and realize what it is like to be a part of a company that also works for YOU!

In exchange for your skillset and commitment, we offer:
- Company vehicle, gas card, cell phone, and tablet
- 401(k) with Company Match
- High-quality, Affordable Medical, Dental, and Vision Insurance
- Health Savings Account with company contributions
- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
- Paid Holidays
- Paid Time Off (PTO)
- Parental Leave
- Tuition reimbursement
- Special deals/Discounts on a variety of services and entertainment
- Tool account
- Safety shoe reimbursement
- Family & friends discounts on services
- Yearly Performance Reviews

As a Residential HVAC Service Technician at Absolute Air Services, you will play a crucial role in maintaining and servicing HVAC systems for our residential clients. Your technical expertise, commitment to excellence, and customer-focused approach will contribute to our mission of providing unparalleled comfort and energy efficiency to our customers' homes.

Responsibilities:

  • Provide clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
  • Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
  • Respond to service requests within Absolute Air Services' defined time frame. Timely response ensures customer comfort and builds trust.
  • Diagnose and troubleshoot HVAC equipment issues, recommending appropriate solutions and discussing options with customers. Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
  • Successfully enroll customers in Absolute Air Services' service agreements, promoting long-term customer relationships and recurring revenue.
  • Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.
  • Perform routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
  • Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
  • Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
  • Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
  • Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment.
  • Uphold professional communication and appearance at all times when interacting with customers.
  • Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
  • Additional Duties as Assigned

    • Skills

    Bosch ContractorCalibrationsCommissioning And BalancingCustomer CommunicationCustomer EducationElectrical TroubleshootingEnergy Efficiency RecommendationsGas And Refrigerant HandlingHVAC TroubleshootingInventory ManagementLennox EquipmentMitsubishi Diamond ContractorPreventive MaintenanceRepairs And ReplacementsResidential HVAC SystemsSafety ComplianceService TitanSystem CommissioningSystem DiagnosticsSystem Performance AnalysisTool And Parts SelectionUpselling And Service AgreementsVehicle Maintenance And Travel To SitesWarranty And Service DocumentationWork Order Management

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