Posted 27 days ago
Restaurant Manager
AI Summary
Manages the restaurant and bar operations at Level99, coordinating with events, culinary, and entertainment teams to ensure smooth shift execution, high hospitality standards, and guest satisfaction.
About this role
Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.
Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, Paramus, NJ, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.
The Level99 team is looking for a Restaurant Manager to be a key player on our Food & Beverage management team. You’ll work closely with our Events, Culinary, and Entertainment teams to keep the Tap Room and Beer Hall running smoothly, while helping us boost event efficiency and keep our hospitality standards high. We’re looking for an inspiring leader who loves being on the floor, running events, connecting with guests, and maintaining the high-energy at Level99. Since Level99 is growing quickly, there’s plenty of room for you to grow your career with us, too!
RESPONSIBILITIES
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Connect with guests, build relationships, and cultivate regulars
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Maintain an approachable, positive, and energetic attitude to address guest and staff needs
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Handle tough conversations with decisiveness, grace, and maturity
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Proactively take initiative to drive shift operations forward
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Manage systems including Toast POS, OpenTable, Sling, and Lever
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Schedule hourly staff to optimize sales and achieve hospitality targets
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Coach staff on hospitality and F&B service standards
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Uphold venue safety, entertainment risks, and food safety standards.
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Support and collaborate across F&B, events, and entertainment teams
MUST-HAVE SKILLS
OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE
Knowledge of a second language, particularly Spanish, a plus
Skills
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