Retail Facilities Specialist, North America

Your Opportunity at ARC’TERYX:

As the Retail Facilities Specialist – NAM, you will be responsible for the efficient execution of emergency and non-emergency repairs, maintenance services and minor projects within established budgets, procedures and timelines. You will use your knowledge in mechanical, electrical and plumbing systems to analyze proposals and ensure scopes and costs are appropriate for the repair/work in question. As a Retail Facilities Specialist, you will be managing service requests in partnership with our vendor network and store teams through ServiceChannel, and will be responsible for invoicing review and payment, user management and reporting where required.

This role is based out of our North Vancouver office and is open to hybrid work schedule. Candidates must be eligible to work in Canada.

Meet Your Future Team:

Your role on the Store Development team is key to our organization’s growth and business goals. The Store Development team leads the expansion of Arc’teryx’s store footprint, along with the design evolution and maintenance of our existing fleet of locations. The Retail Facilities Specialist will work collaboratively with members of the Store Development team and cross-functionally with partners throughout the business.

Facilitating the execution of Arc’teryx preventative maintenance program for stores

Executing store refresh and minor improvements program across North America

Managing the set-up and decommissioning of store utilities and other on-going services

Developing and maintaining our relationships with our facilities partners

Supporting administrative tasks within our IFM program (ServiceChannel)

Travelling once a quarter to major markets in North America to familiarize yourself with stores and their repair and maintenance needs

Working with the training team to communicate standards and proper procedures to retail operators

Ensuring compliance with safety and security protocols

Partnering with cross-functional teams to action projects and initiatives

Supporting with daily work order management

Providing support to the Store Development team as required

After-hours monitoring and execution of emergency services as required

Managing all facilities programming within an established region of North America

Establishing the guidelines and principles for in-store maintenance best practices

Partnering with regional retail teams across North America to create exceptional guest and staff experience in-store

You have a Bachelor’s degree or post-secondary education in business, operations, or project management

You have 3+ years of experience in the facilities management field

You are exceptionally organized, with an eye for detail and accuracy

You have the ability to travel 25% of the time within major markets in North America

You are open and approachable, with a customer-service focused mentality

You have excellent interpersonal and communication skills, and a demonstrated ability to build relationships across all levels of the organization

You can multi-task, meet deadlines, and manage priorities working in a fast-paced environment

You have strong project management skills

You remain highly flexible and adaptable when faced with ambiguity

Your passion for your work is paralleled by your passion for getting outside and living it

The salary range for this role is: CAD$71,000 - CAD$93,000