AI Summary

A part-time Sales Associate (Gearhead) at Backcountry Outlet providing expert customer service, selling outdoor gear, processing transactions, and maintaining store operations.

About this role

Backcountry Outlet is a new retail division built on a simple idea: expert gear guidance paired with accessible pricing. It’s a place where seasoned skiers, first-time mountain bikers, and families alike can confidently gear up for what’s next. Our stores are powered by Gearheads who live the lifestyle—skiing, riding, hiking, and climbing—and bring that credibility to every customer interaction. This isn’t transactional retail; it’s about connecting people to the right gear, providing expert ski, snowboard, and bike services, and creating a reason to come back.

The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills.

We are looking for a dynamic and enthusiastic Gearhead (Sales Associate) to join our retail team. The successful candidate will be responsible for providing exceptional customer service, generating sales, and helping customers find the right outdoor gear and apparel for their needs.

What you get to do every day:

Greet and assist customers with their purchases 

Provide product information, advice, and recommendations to customers 

Process sales transactions accurately and efficiently 

Maintain a clean and organized store environment 

Manage inventory levels and restock merchandise 

Participate in company-wide promotions and marketing campaigns 

Collaborate with the marketing and buying teams to ensure product offerings align with customer needs 

Continuously strive to improve customer satisfaction and exceed sales targets 

Develop and maintain knowledge of products, industry trends, and competitors 

Specialized knowledge in skiing, snowboarding, biking, climbing, fly fishing, or other outdoor sport preferred  

Outdoor industry and retail experience, nice to have  

Perform other duties as assigned by the Store Manager and Assistant Store Manager

What you bring to the role:

High school diploma or equivalent required; some college coursework preferred 

Previous retail sales experience preferred 

Excellent communication and customer service skills

Strong attention to detail and organizational skills

Ability to work in a fast-paced, team-oriented environment

Basic computer skills and proficiency in Microsoft Office and point-of-sale systems

Flexibility to work weekends, holidays, and evenings

Passion for outdoor activities and knowledge of outdoor gear and apparel 

Physical Requirements:

Ability to communicate verbally and work cooperatively with associates and customers

Ability to remain standing for up to 5 hours at a time

Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor

Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor

Ability to lift and/or move merchandise weighing up to 50 lbs.

Ability to ascend/descend ladders to retrieve and/or move merchandise

Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work

Must have a flexible schedule, including availability for nights, weekends, and holidays

Regular and predictable attendance

Skills

Customer ServiceInventory ManagementMicrosoft OfficePoint Of Sale SystemsProduct KnowledgeRetail Sales

Retail Gearhead / Sales Associate - Part Time (Backcountry Outlet)

About this role

What you get to do every day:

What you bring to the role:

Physical Requirements:

Skills

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