AI Summary

A part-time Key Holder at Backcountry (CSC Generation) who opens/closes the store, manages cash and card transactions, oversees inventory, delivers customer service, and trains teammates.

About this role

At Backcountry, our mission is to connect people to their passions. Our five online stores—Backcountry, Level Nine Sports, Competitive Cyclist, MotoSport, and SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, a superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.

The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills.

We are seeking a highly motivated and experienced Key Holder to join our team. The Key Holder will be responsible for managing the store during scheduled shifts, opening and closing the store, handling cash and credit card transactions, managing inventory, and providing excellent customer service to our valued customers. 

What you get to do every day:

Assist the Store Manager in opening and closing the store

Ensure the store is properly secured and alarm systems are functioning correctly

Manage cash and credit card transactions, and perform daily cash reconciliations

Maintain accurate inventory levels, conduct regular inventory audits, and report any discrepancies to the store manager

Provide exceptional customer service, and assist customers with their purchases, product inquiries, and returns/exchanges

Maintain a clean, organized and attractive store appearance

Assist in the execution of and ensure daily tasks are completed

Train and mentor new team members

Perform other duties as assigned by the Store Manager and Assistant Store Manager

What you bring to the role:

High school diploma or equivalent

Minimum of 2 years of experience in retail sales or customer service

Strong communication and interpersonal skills

Ability to manage multiple tasks and prioritize effectively

Ability to work in a fast-paced and dynamic environment

Must be able to work a flexible schedule, including evenings, weekends and holidays

Basic computer skills, and experience with Point-of-Sale systems is a plus

Physical Requirements:

Ability to communicate verbally and work cooperatively with associates and customers

Ability to remain standing for up to 5 hours at a time

Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor

Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor

Ability to lift and/or move merchandise weighing up to 50 lbs.

Ability to ascend/descend ladders to retrieve and/or move merchandise

Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work

Must have a flexible schedule, including availability for nights, weekends, and holidays

Regular and predictable attendance

Skills

Cash HandlingCustomer ServiceInventory ManagementPoint Of Sale SystemsStore Operations

Retail Key Holder - Part Time (Backcountry)

About this role

What you get to do every day:

What you bring to the role:

Physical Requirements:

Skills

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