Retail Manager - Oak Creek (In-Store)

Overview

Invest In You! Tri City National Bank is not just a bank; it's your community banking partner, deeply committed to prioritizing customers, building strong relationships, and fostering a sense of belonging. Our team-oriented environment offers exceptional opportunities for personal and professional growth, celebrating success, and providing excellent benefits along the way. We believe in unparalleled customer service and the right banking solutions to help fulfill financial dreams and contribute to community growth.

As a Retail Manager, you will lead a team to create positive customer experiences by understanding their financial needs and recommending the right products. You’ll coach, inspire, and grow your team while driving branch profitability and customer growth.

Compensation: $27.00 - $38.00 per hour depending on experience.

Responsibilities

• Build strong customer relationships and promote banking products to meet financial needs
• Train your team on topics such as bank products, services, and procedures.
• Manage all cash operations (vault, ATM, teller variations).
• Provide exceptional customer service by handling inquiries and resolving issues.
• Coach and develop employees, provide feedback, and conduct performance reviews.
• Maintain a polished and professional demeanor in both appearance and communication.
• Ensure branch security, compliance, and audit readiness.
• Make decisions on policy exceptions while managing risk for the bank.

Qualifications

• High school diploma or equivalent.
• 2+ years of supervisory experience in a bank setting.
• Strong customer service, communication, and problem-solving skills.
• Ability to handle high-stress situations and make quick decisions.
• Knowledge of banking policies and procedures.
• Ethical team player with attention to detail.
• Willingness to travel and attend required meetings.

Why Join Us:

• Community Impact: Be part of a local bank deeply rooted in community values, contributing to the growth and prosperity of our neighborhoods.
• Innovation: Embrace a dynamic and evolving work environment that encourages fresh perspectives and continuous learning.
• Career Growth: Unlock future opportunities for personal and professional development as you navigate through our Pathways for Success.
• Celebration of Success: Join a team that values and celebrates individual and collective achievements.
• Work Life Balance: No early mornings or late nights, enjoy a predictable schedule with major holidays off.
• Great Employee Benefits that start on the 1st of the month after your hire date!
• Part-Time:
• 401(k) with company match**
• Up to 20 hours of paid vacation after 3 months
• Full-Time:
• 401(k) with company match
• Tuition reimbursement
• Medical, dental, and vision coverage
• Paid vacation and more!

Equal Opportunity Employer/Veterans/Disabled

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Reasonable Accommodation

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at 414-761-1610 or hr2@tcnb.com

(**Must be 21 to enroll in 401(k), and must work an average of 20+ hours per week in order to be eligible for paid vacation.)