Retail Operations Admin Assistant

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.

We are looking for a Retail Operations Administration Assistant.  The role is office based in our small and busy office situated above our Swindon warehouse, so would ideally suit someone who enjoys being office based. 

As a Retail Operations Admin Assistant, you will provide essential administrative and operational support to the Retail Operations team and store network. You will help ensure our shops operate efficiently, remain compliant, and are well-supported in delivering excellent customer and volunteer experiences.

You will be a key point of contact for store teams, supporting communication, reporting, systems administration, and day-to-day retail processes.

You will be responsible for: 

• Managing and responding to donor communications.
• Record and respond to written returns. 
• Manage and update gift aid donor database accurately and effectively.
• Maintaining records and systems in accordance with the requirements of the retail team, including SharePoint and Vantage, to ensure efficient management of information
• Building and maintaining relationships both with external and internal stakeholders. 

Key Criteria:

• Excellent Organisational Skills with Attention to detail
• Excellent written and verbal communications skills
• Ability to organise own workload to meet changing deadlines
• Responsible and reliable, with the ability to work without supervision
• Comprehensive knowledge of Microsoft packages, word, excel, PowerPoint, Email, and internet
• Emotional intelligence and creative problem solver
• Willingness to work as part of a team to achieve common goals

Additional Information

Please see the full job description here. 

Application & Interview Process

• As part of your online application, you will be asked for a CV and covering letter.  Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
• Closing date for applications: 4th June. We encourage early applications as we will be conducting screenings in advance of the deadline. Interviews will be conducted WC 15th June. 

Salary:  £22,222-24,350 per annum 

Contract:  28 hours per week permanent

Based: This role is office based in our Swindon Retail Operations site.   

Benefits you’ll LOVE:

• Flexible working.  We’re happy to discuss flexible working at the interview stage.
• 25 days annual leave (exclusive of Bank Holidays)
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
• Loan schemes for bikes; computers and season tickets
• Continuous professional development opportunities.
• Industry-leading training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised Eye Care

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding.  We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings.  We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at recruitment@mariecurie.org.uk.

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.