Retail Operations Associate - Paygo Phones (Lagos, Nigeria)

Key Responsibilities

• Manage stock reconciliation across assigned region(s) - reordering understocked SKUs, managing holding levels, tracking aged stock returns and reallocations.
• Facilitate phone repair logistics within SLA and customer pickups. Oversee reverse logistics adherence
• Track and report shop performance.
• Develop retail strategies that facilitates regional business goals. Resolve operational issues as they arise.
• Onboard new shop agents. Train shop agents on inventory management and reconciliation
• Communicate any inventory shortage, theft, or loss at the regional warehouse.
• Prepare weekly on hand stock report for all shops in region and make the report available for the Country Operations manager
• Follow up on any stock losses or unexplained variances at the store

Skills, Knowledge & Expertise

• Have a Bachelor’s degree or Higher Diploma in Supply Chain Management, or related discipline from a recognized institution
• Have a minimum of three (3) years’ progressive work experience in procurement and supply or inventory management in a multinational organization
• Strong technical knowledge of inventory management, reverse logistics, stock allocation, and retail systems.
• Demonstrate sound judgment, people, communication, presentation and reporting skills.
• Are result oriented with the ability to multitask.
• Are a team player and can demonstrate ability to establish and maintain effective relationships with various stakeholders. Have advanced computer skills eg. Microsoft excel application.
• Have experience working in ERP System and other inventory management application

Benefits

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.