Retail Store Lead

We are a small chocolate company looking for a dedicated and experienced person to help manage our Retail store in San Francisco’s Dogpatch. You’ll be assisting in all areas of the company, learning a lot about the business, and making sure all customers walking into our shop have an amazing experience. This is a great position for someone creative who has experience, but wants to hone their skills and be part of a successful and growing retail presence. You will learn a lot about chocolate and the chocolate business in general.

We are a fun company with a great culture, paid Holidays (including your birthday) and benefits for loyal employees (health at 3 mos, retirement at 2 yrs.) Our holiday seasons are extremely fast paced, with summer and fall requiring a lot of planning and creativity.

• Provide exceptional customer service to every customer
• Open and close the store 5 days a week (Tue- Sat)
• Manage store stock and keep store clean and presentable
• Merchandise shelves/displays based on holidays, special occasions, promotions, and product releases
• Work on simple sales reports and forecasting to foresee product needs
• Assist with and eventually determine store promotions, design collateral, create displays, etc.
• Work with 1-2 other employees to ensure all duties are completed throughout the week
• Become knowledgeable about our products and chocolate in general
• Assist with custom orders and custom order inquiries
• Answer phones and e-mails, as needed

Qualifications

• Must have at least 2 years experience working with customers in a retail food or small store setting
• Able to empathize and identify the needs of the customer
• A quick learner with excellent organizational skills and attention to detail
• Experienced and comfortable with Microsoft Office Suite (Excel, Word, etc)
• Experience as a keyholder a plus
• Experience with design software (Adobe suite) a big plus

Additional Information

All your information will be kept confidential according to EEO guidelines.