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HHAeXchange

Posted 27 days ago

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Revenue Cycle Advisor

United StatesRemoteFull-time

AI Summary

Serves as the primary liaison between customers and internal teams, driving customer success by optimizing revenue cycle processes, analyzing performance metrics, and providing actionable insights to improve billing and operational workflows.

About this role

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
We are seeking a Revenue Cycle Advisor to join our team. This role offers the opportunity to make a significant impact by driving customer success, optimizing revenue cycle processes, and contributing to the growth and innovation of our services in a fast-paced environment.
For candidates residing near our Midtown Manhattan or Bloomington, MN office locations, this position will be hybrid, with an on-site presence required 3 days per week to support team collaboration.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties

  • Serve as the primary liaison between customers and internal teams, fostering strong, long-term relationships.
  • Demonstrate the value of RCM services by highlighting measurable impacts and proactively solving challenges.
  • Analyze customer performance metrics, identify trends, and suggest improvements to optimize revenue cycle processes.
  • Address customer inquiries promptly, coordinating with cross-functional teams for swift issue resolution.
  • Collaborate with the billing, operations, and product teams to refine service delivery and enhance the overall customer experience.
  • Identify and recommend process enhancements to improve internal and external workflows.
  • Provide customers with regular performance reports and actionable insights to maintain alignment with expectations.
  • Drive customer satisfaction, retention, and advocacy through strategic engagement, ensuring high Net Promotor Scores (NPS) and strong customer references.

    • Other Job Duties

  • Other duties assigned by supervisor or HHAeXchange leader.

    • Travel Requirements

  • Travel up to 10%, including overnight travel.

    • Required Education, Experience, Certifications and Skills

  • 5+ years of Revenue Cycle Management, including deep knowledge of billing, common denials, posting, electronic transaction formats, and payer portal navigation.
  • Proven experience in customer engagement and relationship management.
  • Strong working knowledge of Microsoft Office: Excel, Outlook, PowerPoint, and word.
  • Strategic, intellectually curious, and effective at solving problems with clear, fact-based recommendations.
  • Detail-oriented with excellent written and oral communication skills.
  • Adaptive to change, with strong collaboration skills across cross-functional teams.
  • Must be an initiative-taker with a strong work ethic and integrity.

    • Skills

    BillingCross-Functional CollaborationCustomer Relationship ManagementDenials ManagementElectronic Transaction FormatsExcelMicrosoft OutlookMicrosoft WordPayer Portal NavigationPerformance Metrics AnalysisPostingPowerPointRevenue Cycle Management

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