Reverse Logistics Coordinator

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The NAM Reverse Logistics Coordinator drives efficient recovery and disposition of returned and non-conforming goods to reduce waste, maximize value, and minimize financial impact. Through accurate execution, fast turnaround, and strong cross-functional and 3PL collaboration, the role improves cost efficiency, service reliability, and sustainability outcomes.

•2–4 years logistics, warehouse, or reverse logistics operations experience.

•Hands‑on experience with returns/RMA processes, basic disposition routing, and 3PL coordination.

•Proficient in Microsoft Excel and Outlook; experience with WMS/ERP or returns modules preferred.

•Familiarity with freight documentation and basic transportation concepts across North America.

•Exposure to sustainability/product recovery initiatives is a plus.

•Strong interpersonal skills and ability to manage multiple stakeholders.