RevOps Adoption & Enablement Analyst

Purpose

TheRevOpsAdoption& Enablement Analystis responsible forensuring Salesforce andRevOpsprocesses areunderstood, consistently applied, and effectively adoptedacross the business.

The role focuses onstabilisingand improving the as‑is, while preparing theorganisationfor future change by creating clear guidance, training, and communications grounded in how Salesforceactually supportsbusiness processes today.

This is abusiness enablement and adoption role, not a technical configuration, project delivery, or change management execution role.

There will be a requirement to align to other time zones as needed.

Key Responsibilities

Salesforce &RevOpsEnablement (As‑Is Focus)

• Develop andmaintainclear, role‑based guidanceon how Salesforce andRevOpsprocesses are used in practice

• Document “how the system works today” from a user perspective (including approved workarounds where relevant)

• Translate complex processes intosimple, consumable materials(guides, visual flows, FAQs)

Training & Knowledge Management

• Design and deliverregular, lightweight trainingaligned to user roles and responsibilities

• Establish andmaintainacentralised, trusted source of enablement materials

• Refresh training and guidance as processes or standards change

• Reduce dependency on ad‑hoc, reactive support through proactive enablement

• Partner with Learning and Development to make the materials available

Communications & Change Readiness

• Support Salesforce andRevOpschanges throughclear,timelycommunications

• Partner with Process & Governance and Roadmap roles to:

• prepare users for upcoming changes

• explain what is changing, why, and what it means for them

• Ensure communications focus onpractical impact, not technical detail

Adoption Insight & Feedback Loops

• Monitor and assessadoption, pain points, and common user issues

• Use insights from:

• support queries

• training feedback

• user engagement
  to inform improvements to guidance, training, and future change planning

• Act as the voice of the user inRevOpsdesign discussions

Collaboration AcrossRevOps

• Work closely with:

• Salesforce Process & Governance Analyst(to align guidance with standards and controls)

• RevOpsLead(to reflect operating‑model decisions in enablement materials)

• RevOpsRoadmap & Planning role(to support readiness for upcoming change)

• Reinforce governance standards througheducation and clarity, not enforcement

This Role Does

• Improve consistency, confidence, and understanding in Salesforce usage

• Reduce avoidable support requests and user frustration

• Support audit and controlobjectivesthrough clear guidance and repeatablebehaviour

• Enable effective adoption of both current‑state and future‑state processes

This Role Does Not

• Own Salesforce configuration or technical build

• Act as a project or change delivery manager

• Own process design oroperating‑model decisions

• Replace formal training delivered by external partners orprogrammes(where applicable)

Skills & Experience

Essential

• Experience working in aSalesforce‑enabled business environment

• Strong ability to explain complex processessimply and clearly

• Experience creating user guidance, training materials, or operational documentation

• Confident engaging with stakeholders across Sales, Operations, andRevOps

• Strong attention to detail and user empathy

Desirable

• Experience supporting system or process adoption initiatives

• Familiarity with Salesforce concepts and terminology (user‑level, not configuration)

• Experience working with governance, audit, or regulated environments

• Experience using tools such as SharePoint, PowerPoint, Visio, or similar documentation platforms

Personal Attributes

• Practical, user‑focused, and pragmatic

• Clear communicator with a bias for simplicity

• Curious about how processeswork in reality, notjust on paper

• Comfortable working in evolving environments with ambiguity

• Proactive and improvement‑oriented