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Risk CRM Analyst

WarsawOn-site

AI Summary

Monitors CRM and promotional activities from a risk perspective, reviews campaign mechanics, analyzes user behavior to detect anomalies, investigates risk cases, and collaborates with internal teams to improve processes.

About this role

Growe welcomes those who are excited to:
  • Monitor CRM and promotional activities from a risk perspective;

  • Review campaign mechanics and identify potential issues before launch;

  • Analyze user behavior and data to detect unusual patterns and anomalies;

  • Investigate risk-related cases and prepare clear findings and recommendations;

  • Work with BI reports and internal data to support day-to-day risk analysis;

  • Collaborate with CRM, Affiliate, and other internal teams to address identified issues and improve processes;

  • Support ongoing reviews of current risk procedures and suggest areas for improvement.

We need your professional experience:

  • 1+ year of experience in iGaming, preferably in Risk, Fraud, KYC, CRM, VIP, Customer Support, or a related area;

  • Good knowledge of Excel and experience working with reports or operational data;

  • Understanding of bonuses, promotions, user behavior, or risk-related processes will be a plus;

  • Intermediate English or higher; Ukrainian for daily communication.

We appreciate if you have those personal features:
  • Analytical mindset and attention to detail;

  • Proactive and quick to react;

  • Clear communication skills;

  • Ability to learn quickly and work independently.

We are seeking those who align with our core values:
  • GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

  • DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

  • BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

Skills

BI ReportingCRMData AnalysisExcelFraud DetectionKYCOperational DataRisk Analysis

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