Roadside Support Specialist - Commercial Trucking

Miller Transportation Group is a rapidly growing leader in the transportation industry and has been family-owned and operated since 1912. With headquarters in Mount Holly, New Jersey, we proudly operate several business units as follows:

• Miller Truck Leasing – the largest privately-held truck leasing company on the East Coast. Provides full-service leasing, finance leasing, truck rental, and truck maintenance programs.
• Miller Dealerships - Provides car and light truck solutions across the Ford, Lincoln, and Subaru brands.
• Miller Dedicated Services - Supports customers in outsourcing their transportation needs by providing vehicles, drivers, fuel, insurance, and overall industry expertise.
• Miller Brokerage Services - Provides on-demand capacity solutions through our network of reliable carriers.

Miller Transportation Group is immediately hiring a Roadside Support Specialist - Commercial Trucking for our Miller Truck Leasing division at our corporate headquarters in Mount Holly, NJ.Ideal candidates will have prior hands-on experience in diesel vehicle repair along with excellent communication skills in order to assist customers and company drivers who are experiencing mechanical issues.Great position for retired technicians!

Requirements

You Will:

• Receive in-bound phone calls from Miller Truck Leasing customers and company drivers and will need to help diagnose mechanical issues and communicate out appropriately
• Enter data into company systems to document incident and circumstances
• Make outbound phone calls to dispatch appropriate service to customer
• Act as a liaison between the serving location and the customer and/or driver
• Manage multiple breakdown situations on a daily basis
• Handle logistics for off-lease trucks that need maintenance and repairs
• Processing invoices as needed for roadside support services
• Other duties as needed

You Have:

• Must have prior hands-on experience in diesel vehicle repair along with strong focus on customer support and a sense of urgency on fixing problems and coordinating resolutions
• Technical School Degree or Associates Degree preferred
• Ability to resolve customer service issues by providing excellent service and ultimately assuring the customer is satisfied with the service provided
• Ability to multi-task on the phone and on a computer at same time
• Ability to work: Thursday - Saturday from 6:00 PM until 6:00 AM. Will also work every other Wednesday.

Benefits

We Have:

• Competitive Compensation: $65,000-$70,000 Salary Range
• Medical insurance with HSA, FSA options
• Paid Time Off
• Advancement Opportunities
• Robust training
• 401/K with company match

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