Room Attendant

Position Statement

Responsible for cleaning and servicing guest rooms in order to provide a pleasant and comfortable guest experience.

Position Summary

• Gets daily assignment sheet and cleaning supplies
• Prepares and stocks room attendant trolley according to hotel standards and requirements. Ensuring cleanliness and disinfection of cart at the beginning and end of the shift.
• Maintain and clean guest room interior and the immediate surrounding areas to standard in order to provide a pleasant and comfortable experience while complying with safety and security procedures.
• Thoroughly clean and restock guestrooms.
• Maintain flooring of guest rooms; sweep and mop or vacuum.
• Remove all trash and dirty linen from all guestrooms assigned.
• Respond timely to guests’ special requests for miscellaneous items like cribs, cots, extra towels, etc.
• Keep room access keys on person at all times, ensuring guest safety and security, not releasing keys to anyone other than the Director of Housekeeping and Public Areas.
• Cleans all check-out, stay-over rooms and suites to the established standards of the department as assigned by the Director of Housekeeping and Public Areas based on occupancy needs.
• Cleaning includes but is not limited to, high dusting, wiping down nightstands, headboards, all artwork and furniture, all glass windows, cleaning guest room balcony, wiping all hard surfaces in the bathroom including all mirrors, cords to electronics, hair dryers and cord, curtain rods, condiment departments.
• Prepare and place all Room amenities and restock as necessary.
• Strip beds and removes soiled linen.
• Place soiled linen in designated bags on room attendant’s cart.
• Make beds to the established standards.
• Keep all hallways neat and clean.
• Ensure all assigned rooms are clean and tidy by the end of the shift.
• Follows safety procedures when using cleaning chemicals.
• Clean windows and sliding doors.
• Ensure baseboards and above doors are cleaned.
• Vacuum all occupied, day service and check out rooms daily.
• Clean coffee makers and replenish all condiments.
• Clean bathrooms, including visible scuff marks on walls, tubs, toilets, shower stalls and vanities and floors.
• Dust furniture, including lamp shade seams are in place and knobs are tightened.
• Inspect the operational condition of all in-room electronics and all remote controls.
• Replenish and set all amenities and guest room items in the standard location, inclusive of printed material, coffee, tea, etc.
• Set A/C temperature to the standard temperature requirement.
• Ensure guest room smells clean and fresh upon completion.
• Ensure that guest room linen is folded to the required standard.
• Maintain and care for company property and equipment, preventing wastage.
• Ensure guest entry door is properly closed and secured before leaving.
• Provide day service cleaning according to the established standards.
• Thoroughly clean and disinfects guest room entry door handles and security latch, all in room door knobs, sliding door handles, thermostat buttons, light switches, telephones and television remotes using approved cleaning agents.
• Maintain and complete the standard disinfection sheet and submit at the end of shift to the Housekeeping Manager.
• Returns key and house count to Housekeeping Manager before reporting off duty.
• Update room status via telephone or computer as serviced.
• Clean and disinfect a minimum of 10 credits
  per shift.
• Report room deficiencies to the Call Center and Director of Housekeeping and Public Areas immediately.
• Report malfunctioning equipment, or hazards to the Call Center and Director of Housekeeping and Public Areas immediately.
• Turn in all items left by guests upon check out to Housekeeping Supervisor immediately.
• Report all guest borrowed items to the Housekeeping Supervisor for safe return to the department.
• Report any Lost & Found items immediately to the housekeeping supervisor.
• Maintains a high standard of conduct and good working relationship with all staff members inside and outside the department.
• Have sound knowledge of all facilities and services offered by the property.
• Assist in maintaining the cleanliness of the Basement and Public Areas as directed.
• Attend daily departmental meetings.
• Attend all training sessions as scheduled.
• Work all AM, PM, and graveyard shifts as scheduled.
• Ensure your workspace is cleaned and sanitized as directed by Goldwynn. (These processes may change from time to time based on seasonality or recommendations from Health and Safety.)
• Qualifications
  • High school diploma or equivalent vocational training.
  • Previous housekeeping or related experience preferred.
  • Ability to work with little or no supervision while meeting high-performance standards.
  • Physical mobility, stamina and ability to stand for long periods.
  • Ability to lift 20 pounds.
  • Ability to follow instructions.
  • Professional and polite.
  • Well-groomed, professional appearance.
  • A team player with a can-do attitude
  • Goldwynn operates a twenty-four (24) hour business. Therefore you will be scheduled to work shifts, which may change from time to time.