Posted 1 month ago
Room Service Customer Service Representative
AI Summary
Handles in-room dining orders and guest requests, operating the point of sale system and connecting guests with other hotel departments.
About this role
JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES
IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE
Position Summary:
This position is responsible for servicing in-room dining guests according to specific department policies and procedures and steps of service.
Primary Duties and Responsibilities: includes but not limited to:
- Answers the phone and accurately documents customer orders into the point of sale system
- Actively up-sells products and uses endorsements at all appropriate service opportunities
- Provides helpful information about food and beverage items as well as other casino amenities
- Tenders all guest transactions to cash, comp, coupon, credit card or ticket
Secondary Duties and Responsibilities:
- Assists other Room Service staff with general operation procedures
- Assists guests by connecting them to other departments including, the Front Desk, Housekeeping, etc.
- Maintains a clean and organized work station according to department policies and procedures
Minimum Education and Qualifications:
- Previous experience in fast food or restaurant service
- Previous guest service experience
- Point of sale (POS) tendering knowledge
Competencies: Incumbent will master the following competencies while in this position:
- Excellent written and verbal communication skills
- A thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
- Excellent customer service skills
- Thorough knowledge of point of sale system
- Thorough knowledge of guestroom numbers/names, locations and hours of property-wide operations
- Thorough knowledge of Room Service menu, condiment requirements, proper food presentation and wine selection
Training Requirements:
- Outlet-specific standard operating procedures
- Point of sale system
Physical Demands and Work Environment:
- Must be able sit for extended periods of time
- Must be able to work in a fast paced environment with frequent interruptions
- Must be able to work various shifts and flexible hours
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.
Work Shift:
RegularKnock, knock. Hear that sound? That's opportunity!
.
Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
Skills
Explore related jobs
More jobs at 200_Mohegan_Sun Mohegan Tribal Gaming Authority - Mohegan Sun
Jobs in Uncasville
- Retail Sales Consultant - Seasonal - Mohegan - Uncasville, CTSwarovski Retail Ventures · Uncasville, CT
- Retail Sales Consultant - Part Time - Mohegan Sun - Uncasville, CTSwarovski Retail Ventures · Uncasville, CT
- Part Time Floor Leader - Mohegan Sun BlvdLush Handmade Cosmetics · Uncasville, Connecticut
- Bartender - Banquets200_Mohegan_Sun Mohegan Tribal Gaming Authority - Mohegan Sun · Uncasville, Connecticut
Browse these categories
Market data for customer support roles
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.