Sage 100 ERP (MAS 90 / MAS 200) Support Analyst

Business Computer Associates (BCA) is currently seeking a Sage 100 Support Analyst (Help Desk) to expedite support for our clients.

The ideal candidate should have hands-on experience using Sage 100 ERP (MAS 90/200) Accounting and Distribution modules.

• Problem solver with strong communication and people skills

• Strong customer service background

• Excellent oral, written, and interpersonal communicator (English/Spanish a plus)

• Detailed-orientated candidate, proficient at resolving customer issues in a professional manner

• Multi-tasker who handles multiple activities and operates well in difficult situations

• Worker who thrives in a team environment and has excellent follow-up and communication skills

• Provide technical support for clients’ Sage 100 ERP software

• Analyze issues to isolate specific problematic component(s)

• Provide testing and documentation for our custom solutions

• Solve problems and make decisions at the strategic and tactical levels

• Provide ongoing support services to existing clients

Qualifications

• Experience with Sage 100 ERP software (very beneficial)

• Experience with implementation and support of ERP systems in a distribution, professional services, or manufacturing environment (desirable)

• Technical skills that include an in-depth understanding of financial application software in PC operating systems • Knowledge of other financial applications software such as QuickBooks, Sage 50 (Peachtree), Microsoft Dynamics (beneficial but not necessary)

• Knowledge of Crystal Reports, Sage Intelligence or any other report writing tool is considered a plus

• Accounting, Computer Science, or another business-related field; or equivalent experience • Technical proficiency in the areas of software troubleshooting and support a plus

Additional Information

PLEASE SEND YOUR SALARY REQUIREMENTS AND RESUME. THANK YOU. BCA IS AN EQUAL OPPORTUNITY EMPLOYER. WOMEN AND MINORITIES ARE ENCOURAGED TO APPLY.

No recruiters please.