Sales Admin Associate

Key Responsibilities

• Manage the end-to-end administrative journey from signed agreement through to successful vehicle handover.
• Serve as the primary administrative point of contact for buyers and sellers, providing timely updates and resolving transaction queries.
• Communicate documentation requirements, timelines, and next steps throughout the sales process.

• Prepare, issue, and manage all sales documentation through PandaDoc, ensuring all required signatures are completed.
• Verify and record complete KYC documentation in the Admin App.
• Maintain accurate, compliant, and audit-ready customer records.
• Monitor and resolve outstanding documentation to prevent processing delays.

Ownership Transfer & Vehicle Handover

• Coordinate ownership transfers, acceptance of ownership, and physical logbook collection.
• Coordinate vehicle handovers using the approved Handover Checklist.
• Support customers with NTSA/eCitizen processes and resolve transfer-related issues.
• Track outstanding logbooks and proactively follow up to minimize backlogs.

Payment & Insurance Coordination

• Initiate and coordinate seller payments with the Finance team through to completion.
• Confirm completed payments and share relevant transaction confirmations with stakeholders.
• Coordinate insurance cancellation for sellers and ensure buyers have active insurance before vehicle collection.

CRM & Operational Excellence

• Maintain complete and accurate records across the CRM and Sales Admin Master Tracker.
• Ensure transaction data is timely, reliable, and ready for operational reporting.
• Identify workflow inefficiencies and implement practical process improvements in collaboration with Sales, Finance, and Operations.

Skills, Knowledge & Expertise

• Business-related degree or equivalent relevant experience.
• At least 2 years of experience in sales administration, operations, customer support, finance support, or a similar administrative role.
• Proficiency in Microsoft Office and Google Workspace.
• Experience using CRM and document management tools (e.g., PandaDoc).
• Familiarity with the NTSA/eCitizen platforms and KYC documentation processes
• Excellent communication and interpersonal skills.
• Strong organizational skills with exceptional attention to detail
• Previous customer service experience is an added advantage.

Benefits

• Accurate data entry and the ability to maintain clean, audit-ready CRM records.
• Ability to coordinate payments and documentation across multiple stakeholders.
• Practical problem-solving skills, particularly around eCitizen, ownership transfers, and customer documentation.
• High level of integrity and confidentiality when handling customer and financial records.
• Ability to independently manage priorities and consistently follow through on outstanding tasks.

• Embrace and exemplify Peach Cars' core values of Challenge, Respect, and Ownership in all aspects of the role.
• Customer-first mindset, treating every interaction as a reflection of the Peach Cars brand.
• Proactive and self-driven, taking initiative to resolve customer issues
• Adaptable and open to feedback, comfortable working within evolving processes as the business scales.
• Reliable and accountable.