Posted 17 days ago
Sales Agent
CardiffHybridFull-time
AI Summary
Handles inbound sales enquiries for travel insurance, advising customers on policy features and underwriting requirements while meeting sales and performance targets.
About this role
Start Your Sales Career with an Award-Winning Travel Insurance Specialist
Are you a confident communicator who enjoys speaking with people and achieving results? Do you want to build a rewarding career in a fast-growing insurance business where your success is recognised and rewarded?
At AllClear Travel Insurance, we are looking for motivated Sales Agents to join our Contact Centre team. In this role, you will support customers in purchasing travel insurance that allows them to travel with confidence including customers with pre-existing medical conditions who may struggle to find cover elsewhere.
At AllClear Travel Insurance, we are looking for motivated Sales Agents to join our Contact Centre team. In this role, you will support customers in purchasing travel insurance that allows them to travel with confidence including customers with pre-existing medical conditions who may struggle to find cover elsewhere.
You’ll join a supportive, high-performing team where training, development and career progression are a priority. If you’re driven by targets, enjoy helping people and want to be part of a growing and ambitious company, we’d love to hear from you.
Key Responsibilities
- Competitive Starting Salary: £25,500, plus a guaranteed £250 monthly training bonus for the first 6 months.
- Earnings Potential: Uncapped commission paid monthly, with average additional earnings between £6,000 and £15,000 annually
- Elite Bonus: Quarterly uncapped bonus opportunities.
- 32 days’ annual leave (including bank holidays) plus 1 day off for your birthday
- Company pension scheme
- Holiday buy scheme
- Staff discounts on travel insurance
- Discounted gym memberships
- Support with health and wellbeing
- Ongoing training on our products
- Real career progression opportunities — we love to promote from within.
- A supportive, friendly team where your ideas and input are valued.
Operational Hours:
- Monday to Friday: 8:30 AM – 8:00 PM
- Saturday: 9:00 AM – 5:30 PM
- Sunday: 10:00 AM – 5:00 PM
Skills, Knowledge & Expertise
- Handling inbound sales enquiries from customers looking to purchase travel insurance.
- Asking the right questions to understand customers’ travel plans and medical history.
- Clearly explaining policy features, cover levels, exclusions and pricing.
- Supporting returning customers with renewals and policy updates.
- Working towards sales and performance targets, including conversion, quality standards, AHT and Gross Written Premium (GWP).
- Developing strong knowledge of our products, systems and underwriting requirements.
- Participating in coaching sessions, call reviews and training to continually improve your performance.
- Working closely with colleagues and team leaders to support team success and best practice.
- Ensuring all activity is carried out in line with FCA regulations, Consumer Duty and company policies.
Benefits
- Sales Mindset – Motivated by targets and driven to achieve strong results.
- Contact Centre Experience – Experience in a busy customer-focused or contact centre environment is desirable.
- Great Communicator – Able to build rapport quickly and explain information clearly.
- Empathetic Approach – Comfortable discussing sensitive medical information with professionalism and care.
- Tech Confident – Comfortable navigating multiple systems while managing calls efficiently.
- Problem Solver – Proactive and solutions-focused when supporting customers.
- Team Player – Enjoys working collaboratively and contributing to team success.
- Self-Motivated – Takes pride in delivering strong performance and improving continuously.
Skills
AHTCall HandlingConsumer DutyConversion TrackingCRMFCA RegulationsGross Written Premium (GWP)Inbound SalesPolicy AdministrationQuality StandardsTravel InsuranceUnderwriting Requirements
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