Posted 109 months ago

Sales Associate

Holyoke, MAOn-sitePart-time

AI Summary

Sales Associate at Hot Topic responsible for delivering excellent customer service, stocking merchandise, processing transactions, and maintaining visual standards in-store. Focuses on fan knowledge and in-store experience.

About this role

Join the loudest store in the mall! We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer service, ensuring that fellow fans can get their hands on the merch they love. You'll share your fandom knowledge, stock and replenish products, and help merchandise the store in a visually appealing way, all while being hyper-focused on the in-store experience.

WHAT YOU'LL DO

Provide an amazing shopping experience that will encourage customers to return. They'll be impressed by your product knowledge, customer experience skills, and use of the Force

Cover the sales floor zone and ensure that assigned areas are up to visual standards

Work the register - you'll use your fandom knowledge to process sales transactions and drive add-on sales using additional benefits such as BOPIS and curbside pickup Assist with planogram changes including store map, wall, fixture, & merchandising mix

Let your voice be heard! You'll communicate fashion & music trend information to management and respective HQ partners

While we welcome wizards, we don't like it when spells are stolen. You'll work with Store Management to ensure there's no misuse of spells and wizardry around theft

Support the maintenance of the mother ship; you'll help keep the stock room organized and the store tidy

Smells like Team Spirit – you love communicating and working as a team to get the job done

Any other activities as assigned by your Store Leader

WHAT YOU'LL NEED

Previous experience working in a retail environment. If you love music and pop culture, you're in the right place!

Superpowers in providing customer service and selling

You'll have to be at least 16 years of age to join the fandom force

Avenger-like collaboration and communication skills

The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds

Skills

BOPISCash HandlingCommunication With HQCurbside PickupCustomer ServiceFixture HandlingInventory StockingMerchandisingMerchandising StylingPlanogram ExecutionPOS SystemsPrice ChecksProduct KnowledgeRetail Floor CareSignage SetupStore MappingStore OperationsVisual Merchandising