Sales Associate – Guest Experience

Job Highlights

• Industry-leading commission plan designed for high performers
• Face-to-face, guest-experience focused sales role in Hawaiʻi’s tourism industry
• Opportunity to maximize earnings through individual performance
• Structured, performance-driven sales environment with clear expectations
• Frontline role representing a fast-growing, established Hawaiʻi brand
• High-traffic resort and hospitality locations
• Not an entry-level role; professionalism and reliability required
• Selective, performance-based sales role

Go Tours Hawaii is one of Hawaiʻi’s fastest-growing tour companies, operating across multiple high-traffic hospitality and resort locations. We partner with leading hotels and brands to deliver elevated guest experiences through a professional, in-person sales model.

We are seeking customer-focused, results-driven Sales Associates – Guest Experience to represent our brand as frontline ambassadors. This is a selective role designed for individuals who take pride in professionalism, accountability, and delivering exceptional guest experiences.

Sales Associates engage travelers in meaningful conversations, assess their interests, and confidently recommend tours and activities that enhance their stay in Hawaiʻi.

Responsibilities

• Professionally engage travelers in a consultative, guest-first manner
• Identify guest interests and recommend appropriate tours and activities
• Clearly communicate itineraries, policies, and booking details
• Execute bookings accurately while following company standards and procedures
• Maintain a consistent, polished brand presence at all assigned locations
• Meet or exceed individual performance expectations
• Collaborate with leadership and team members to support overall location success
• Adhere to established sales processes, scripts, and training frameworks
• Participate in ongoing coaching, feedback, and performance evaluations
• Support onboarding and shadowing initiatives when requested
• Maintain accuracy in reporting and operational tasks
• Complete additional duties as assigned by management
  

Qualifications

Minimum Qualifications

• High School Diploma or GED
• Minimum 2 years of customer service experience
• Strong interpersonal and guest relations skills
• Reliable attendance and punctuality
• Ability to thrive in a structured, goal-oriented environment
• Familiarity with Hawaiʻi attractions and visitor expectations (or willingness to learn quickly)
  

Preferred Qualifications

• Previous sales or marketing experience in a performance-based role
• Experience in tourism, hospitality, or experiential sales
• Bilingual abilities (Japanese or Korean preferred, not required)
  

Schedule Details

• Full-time position
• Flexible schedule required, including weekends and holidays
  

Compensation: $16 per hour minimum, plus commission and performance-based bonuses

We are currently looking to fill three (3) open positions on the team.

If you believe you may qualify—even if you do not meet every requirement—we still encourage you to submit an application.