Sales Associate - Harrods

Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

HOW WILL YOU MAKE AN IMPACT?
As a brand ambassador for Montblanc, you are responsible for welcoming clients to the boutique, introducing them to the heritage of our Maison and ultimately setting an exemplarily standard of customer experience and level of performance.

A key focus for the team is CRM activity and cultivating a loyal client-base for both the brand and boutique. It is vital that this individual is proactive about nurturing genuine customer relationships and developing a successful client book.

KPI’s & sales targets are of the upmost significance. Having the ability to work both individually and as a team will be of high importance when trying to achieve sales within a highly competitive retail environment.

We require individuals who are passionate and curious about our Maison; reflecting the Montblanc attitude and acting as a brand ambassador every day.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?
You will play an essential part in the smooth running of our boutique and seamless customer journey. With this responsibility in mind, you will need to have an authentic approach with clients and demonstrate strong communication skills.

We are looking for individuals who are naturally proactive and take initiative. Often our boutiques are extremely busy environments, so having the ability to remain calm under pressure is key. It is vital that this individual has previous experience dealing with clients from an array of backgrounds and cultures, in order to support the internationally diverse customer base. The existing team would welcome a co-operative colleague, who contributes in all daily operations and additional projects. A second language would be advantageous.

WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• 1st Stage – After your application has been selected, our recruitment team will reach out to you to conduct an introductory call
• 2nd Stage – Interview with Hiring Manager
• 3rd Stage – Interview with Brand Director