Posted 21 days ago

Sales Manager – AI & Contact Center Solutions

Guatemala CityHybrid

AI Summary

Leads and grows a sales team selling an AI Agent product, defining go-to-market strategy, setting targets, and acting as a subject-matter expert on AI-driven customer engagement.

About this role

Net2phone is seeking an AI Agent Sales Lead to drive the go-to-market strategy and revenue growth of its new AI Agent product. This role combines strong commercial leadership with a solid understanding of artificial intelligence and
conversational technologies.

The ideal candidate will build and lead a specialized sales team, define the sales strategy for this new product line, and act as a subject-matter expert who can credibly speak to prospects and partners about AI-driven customer engagement.

Key Responsibilities:

Lead, coach, and grow a sales team dedicated to selling the AI Agent product across phone, chat, and other
supported channels.

Define and execute the go-to-market and sales strategy for AI Agent, including pricing positioning, target segments,
and sales playbooks.

Set individual and team sales targets, track pipeline health, and report on performance against revenue goals.

Act as a product and AI subject-matter expert in customer and partner conversations, presentations, and demos.

Translate the AI Agent products technical capabilities (natural language processing, conversational AI, automation)
into clear business value for prospects.

Collaborate closely with Product, Marketing, and Customer Success teams to align messaging, gather market
feedback, and refine the product roadmap.

Develop training materials and enablement programs to ensure the sales team can effectively position AI Agent
against competitors.

Build and manage a pipeline of enterprise and mid-market prospects, including direct involvement in complex or
strategic deals.

Monitor market trends in conversational AI and customer experience automation to keep the sales approach
current and competitive.

Establish KPIs and reporting cadences for the AI Agent sales function and present results to senior leadership.

Skills

AI AgentCompetitive AnalysisConversational AIEnterprise SalesKPI ReportingMid-market SalesNatural Language ProcessingPipeline ManagementPricing PositioningProduct DemosSalesforceSales Playbooks