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Smart Energy Group

Posted 14 days ago

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Sales Operations Coordinator | Home Electrification

SydneyOn-siteFull-time

AI Summary

The Sales Operations Coordinator supports the Sales Operations department by managing appointment scheduling, verifying sales, booking installations, and collecting site information, acting as a coordination link between Sales, customers, and installation teams.

About this role

Smart Energy is a leading national home electrification company specialising in solar systems, batteries, and hot water heat pumps for Australian households.

Our mission is simple: make renewable energy easy and help homeowners save money.
From humble beginnings in a Byron Bay warehouse, we’ve grown into a national business with 18 teams across Australia - and 10 years years in, we’re only just getting started 🚀
About the Role
The Sales Operations Coordinator supports the Sales Operations department by performing an array of tasks - Sales appointment scheduling, sale verification & installation booking and installation site information collection.
This role is a critical quality-control and coordination link between Sales, Customers, and our Installation teams.
Please note: This role is based onsite, 12PM - 8PM - Monday -Friday in our vibrant Waterloo office.

What You'll Do

  • Manage and action appointment cancellations, reschedules, and queries received through various communication channels from Sales Managers, Specialists, and Lead Generators.
  • Ensure sales quality control via a live sale verification process prior to booking installations for customers.
  • Assist with preparation for installation delivery by obtaining site information from Energy Specialists or customers as needed.
  • Liaise with the Salesforce IT team to troubleshoot and resolve issues reported by our Energy Specialists.

    • About You

  • Proficient in Google Workspace or Microsoft Office
  • Background in customer service, administration, or hospitality
  • Able to work independently and manage tasks in a fast-paced environment
  • Strong multitasking and time management skills
  • Highly organised, adaptable, and solution-oriented
  • Skilled in handling change and resolving conflict calmly and professionally
  • Worked within Salesforce CRM (Big bonus!)

    • Skills

    AdministrationAppointment SchedulingCRMCustomer ServiceGoogle WorkspaceInstallation BookingMicrosoft OfficeMultitaskingSalesforceSale VerificationSite Information CollectionTime ManagementTroubleshooting

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