Sales Order Processing Coordinator

About Us

Integrity360 is a leading independent cybersecurity and PCI specialist operating across Europe, Africa, the Caribbean, and North America. The company has office locations in Ireland, the UK, Bulgaria, Italy, Sweden, Spain, Lithuania, Ukraine, Africa, the Caribbean, and Canada, supported by seven Security Operations Centres (SOCs) located in Dublin, Sofia, Madrid, Stockholm, Rome, Johannesburg and Cape Town.

With over 780 employees, including more than 585 dedicated cybersecurity professionals, Integrity360 delivers a full suite of professional, support, and managed security services. These span the complete cyber risk lifecycle, from identification and prevention to detection, response, and recovery. Integrity360 supports over 3000 mid-market and enterprise organisations across sectors including financial services, insurance, government, healthcare, retail, telecommunications, and utilities.

At Integrity360, people come first. We invest heavily in learning, development and progression, fostering a dynamic culture where innovation, collaboration and continuous growth are at the heart of what we do. If you're ready to take your cyber security career to the next level, we’d love to hear from you.

Job Role

The Sales Order Processing role ensures customer orders are captured, validated, processed, and delivered accurately and efficiently while maintaining financial and compliance controls. It sits at the heart of the Order-to-Cash (O2C) cycle. This role involves managing sales documentation, preparing reports and quotes, and supporting the team in achieving sales targets through effective organization and customer service.

Responsibilities

• Actively contributes to the growth of Integrity360 business through providing sales support to the Field and Desk Based Teams customer base you are aligned to.
• Management of inbound customer calls on the main sale phone number.
• Liaising with distribution partners to ensure quotes are requested, checked for accuracy, and uploaded to Salesforce.
• Ensure customer records are kept up to date on CRM tool.
• Ensure and that orders are processed, and PO are issued to Partners in timely manner.
• Prepare and send welcome packs to customers following receipt of orders.
• Use online partner portals to keep vendors informed on opportunities.
• Assist with internal queries from finance, operations, resourcing, and technical teams.
• Hold regular review session with the Field and Desk Sales Team’s that you are aligned to, providing updates on any issues / risks.
• Order Management - complete Due Diligence on order processing e.g. are EE’s, PO’S attached to OPP; assist virtual team with the resolutions of queries on orders processed; provide updates on open orders and any potential delays.
• Finance - resolution of customer billing queries; ensure PO’s are receipted in a timely manner and the renewal details are entered correctly.
• Operations - process Deal Registration; creation of new product codes on Salesforce; production of SOW for Client Partners.
• Verify customer details, credit status, and contract terms.
• Ensure compliance with internal financial and legal policies.

Required Skills

• Should have sales support / account executive experience in international company.
• Perfect English command both verbal and written.
• Ability to work independently and be a self-starter while also being capable of working within a dynamic and highly distributed team environment.
• Experience in Microsoft Office.
• Experience with Salesforce is considered a strong plus.
• Understanding of the sales process, margin retention, and the ability to collaborate.
• Ability to maintain regular and focused contact with members of the virtual team including, Pre-Sales, Practice Consultants, Project Management and Service teams.
• Organized and punctual.

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