Sales Support

Sherry FitzGerald McMahon has an exciting opportunity for a Sales Support to join our team in Ennis, Co. Clare.

Role & Responsibilities:

• Provide excellent customer service at all times and represent the Sherry Fitz Way in all dealings.
• Responsible for providing sales support and assistance to the overall office to ensure the efficient and smooth running of the day to day business and requirements.
• Dealing with incoming phone and email queries relating to the branch such as arranging viewings, surveys, buyer calls, call backs, and financial services appointments etc.
• Always ensure all enquiries are accurately recorded and up to date on AC/RPS.
• Liaise with relevant team members within the office to ensure they have up to date and relevant information for all property files.
• Cover and support Branch Operations duties across other branches as required particularly during holiday periods.
  
• Complete floor plans, measure ups and brochure writing in conjunction with the sales team.
• Be an effective team member of the branch team by contributing to support the branch to achieve their various sales targets.
• Assist with any office projects as required.
• Abide by the PSRA guidelines.

Knowledge and understanding of the following processes:

• Response times and actions to be taken in relation to E.g. Transfers, return deposits, pre- paid advertising.
• Understand the process for inputting all charges relating to a property on AC/RPS e. photographer, advertising, brochure, boards etc.
• Support with the preparation of MA kits.
• Understand the process for preparing/Setup of MA pitches via the Digital MA Kit and myVals.
• Process viewings from mySherryFitz, other portals, email and phone according to the prevailing criteria and ensure that all details are recorded in AC/ RPS.
• Understand the process for preparing & distributing market share reports.
• Understand the process for advertising and ordering photos from Mediapro.
• Be familiar with the process for updating all window displays & mood media screens.
• Be familiar with the process for preparing newspaper advertising in AC/RPS.
• Support Negotiators and Part time viewers in all preparations for Saturday viewings.

The successful candidate will have:

• Minimum 1 years' experience working in a sales or customer service environment.
• An ability to work on own initiative and to deadlines essential.
• Strong communication, customer service and organisational skills.
• A full clean driving licence and access to a car.