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Posted 1 month ago

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Sales Support & Business Development Specialist (Certification)

ManilaRemote

AI Summary

Sales Support & Business Development Specialist managing the certification course sales pipeline: handling inbound inquiries, qualifying leads, processing orders and quotes, and following up on long-cycle approvals to keep the pipeline moving.

About this role

About the Client

This client established Certification, Industrial & E-Commerce group (AUD 15M) based in Australia, employed through Outsourced Staff. You'll work closely with the Director and be supported throughout your engagement by Outsourced Staff's Client & Staff Success Manager. Please note: AI tools may support parts of our recruitment process, but all hiring decisions are made by humans.

We are seeking a highly organised and proactive Sales Support & Business Development Specialist to own the certification course sales pipeline for a growing Certification, Industrial & E-Commerce group based in Australia. You'll be the first point of contact for every inbound inquiry, keeping quotes, orders and long-cycle approvals moving so no warm lead is ever left unanswered.



Key Responsibilities

1. Inbound Inquiry & Sales Coordination

  • Monitor the generic inquiries inbox daily and action promptly

  • Provide a call-first response to every inbound inquiry

  • Qualify leads and book seats on open certification courses

  • Take and process orders, typically ranging from AUD 2,000 to AUD 20,000 in value

    • 2. Quoting & Pipeline Follow-Up

  • Send quotes and follow up on all outstanding quotes

  • Follow up on every quoted inquiry within one week

  • Manage long-cycle follow-up on defence company approvals, which can take up to four months

  • Keep the Trello board accurate and up to date, especially the bookings tab

    • 3. Course & Account Coordination

  • Drive seat fills for the annual Perth course

  • Absorb the documented tasks currently handled by the Newcastle-based contractor (approximately 20 hours/week)

  • Handle overflow inquiries from the e-commerce store

    • 4. Backup & Business Development Tasks (quiet periods)

  • Database cleaning and hygiene

  • Lapsed lead re-engagement campaigns (e.g. a "we're still here" outreach to the last ~3,000 leads)

  • Product self-education across all five certification courses

  • LinkedIn outbound prospecting (training provided; later phase of the role)

    • 5. Marketing Support (secondary, as capacity allows)

  • General marketing support during a current maternity-leave gap

  • Assist with catalogues and social media management

  • Contribute to blog articles related to the certification courses

    • Key Skills & Experience

  • Strong inside sales, sales support, or customer service experience

  • Experience processing orders and quotes with high accuracy, ideally in the AUD 2,000–20,000 range

  • Experience using CRM or task-board tools (e.g. Trello, HubSpot, Zoho)

  • Confident, professional phone manner for inbound and outbound calls

  • Experience managing long sales or approval cycles (corporate, government, or defence procurement a plus)

  • Excellent written and spoken English communication skills

  • Strong attention to detail and accuracy are essential

  • Advanced organisational and time management skills

  • Ability to manage multiple priorities across sales, admin and occasional marketing tasks

  • Minimum 2–3 years experience in a similar sales support, inside sales, or coordination role

  • Experience with e-commerce order support or basic marketing/social media coordination (nice to have)

    • Ideal Candidate Attributes

  • Highly organised and detail-oriented

  • Proactive and able to work independently

  • Confident communicator with a consultative, call-first approach

  • Persistent without being pushy — comfortable with long follow-up cycles

  • Quick learner with strong system adaptability

  • Personable, with genuine warmth and good energy

    • Skills

    CRMDatabase HygieneE-commerce Order SupportHubspotLead QualificationLinkedIn OutreachMarketing CoordinationOrder ProcessingPipeline ManagementQuotingSocial Media ManagementTrelloZoho

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