Posted 6 months ago
Sales Support Executive
Northwich, England, United KingdomOn-siteFull-time
AI Summary
A Sales Support Executive processes sales orders, delivers customer service, logs complaints, supports CRM admin and sales-team follow-up, and provides HR/IT/finance admin in a busy B2B environment.
About this role
An established, family owned business is looking for an organised, proactive people-person who loves getting on the phone and keeping things running smoothly. If you thrive in a busy role and enjoy helping customers and sales teams succeed, this is for you. If you enjoy taking responsibility, building strong relations and driving for results this is the role for you!
What You'll Do
- Process sales orders, send acknowledgements, manage stock bookings
- Deliver brilliant customer service & build strong relationships
- Log and close customer complaints/non‑conformances
- Support field sales with CRM admin, meeting prep & follow-up
- Provide admin support across HR, IT coordination & finance tasks
Requirements
- Confident on the phone and great with customers
- Highly organised, positive, and solutions‑focused
- Strong with Word, Excel, Outlook
- Works closely with the sales team to remove friction and boost productivity
Must-Haves
- 2+ years customer service experience
- B2B experience
- A‑Level calibre (or equivalent)
Nice-to-Haves
- Sales support experience
- Logistics/despatch knowledge
- ERP sales order processing experience
Benefits
- £30,000 - £33,000 Basic
- KPI Related bonus with a realistic OTE of £36,000
- 40 hour working week 8am - 4:30pm
Skills
CRMExcelOutlookSales Order ProcessingWord
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Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.