Posted 9 days ago

Salesforce Administrator

CRI-Costa Rica-BelenOn-siteFull-time

AI Summary

Manages the day-to-day and strategic administration of the Salesforce platform at Align Technology, including configuration, workflow automation, report and dashboard development, data integrity, user management, and training.

About this role

Join a team that is changing millions of lives.

Transforming smiles, changing lives

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

About this opportunity

Align is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align, the makers of Invisalign ® is looking for a Salesforce administrator. This exciting new role would be part of a culture that is helping to improve lives every day through digital dentistry. The Salesforce administrator should manage the day-to-day tactic and strategic administration of the Salesforce application, work with business executives and users for changes to configuration and develops new solutions on the Salesforce platform to meet business needs. Responsible for creating and maintaining complex workflows, validation rules, triggers and approval processes. Customize standard objects and page layouts; creating custom objects, fields and record types. Report and dashboard development; assisting users with report design and management. Create training materials and implementing new and existing user-training sessions. Ensure data quality and integrity. Regularly manage company-wide imports/exports, performing de-duplications and data clean-up procedures (using DataLoader). Research, install/configure, and implement business solutions via AppExchange, in addition to complete end-user training and software documentation. This role will be part of Align Technology goal to deliver the next generation of clear aligners (Invisalign®) to our customers. We would love for you to join a fun and cutting-edge technology company that has helped create millions of smiles.

Key Responsibilities

In this role, you will…

Perform tactic day-to-day management of SFDC, emphasizing user engagement and adoption, like creating Users, Profiles, Roles, Custom Objects, Custom Fields, Page Layouts, Workflow Rules, Validation Rules, Reports, Dashboards and Process Builder.
Perform strategic SFDC management, emphasizing projects that deliver high impact to KPI’s and main business objectives.
Deliver day to day management of SFDC, emphasizing user engagement and adoption.
Partner with various teams, including Marketing, Operations, IT and Users to facilitate business requirements and related duties throughout the organization.
Manage the setup of new users and their permissions.
Create and maintain custom reports as well as campaigns upon request of end users.
Audit, uncover, and resolve data integrity issues.
Assist project managers in developing project plans, including detailed project estimates and tasks required for database activities. Utilize standard corporate tools to record change and problem activities for tracking purposes.
Provide strategic consulting to end users with best practices and use of CRM applications. Assist with developing training programs and materials.
Assist with user licensing assignments permissions and monitor usage.

Skills, Knowledge & Expertise

In this role, you’ll need …

Typically:

Bachelor's degree.
May have a master's degree with 0-12 months of experience.
More than two years of directly related experience.
Proficiency in English.
Excellent verbal and written communication, including presentation of complex data in easily understood ways, and strong data visualization skills.
Ability to confidently interact at multiple levels in the organization.
Ability to work under stress and meet deadlines.
Strong problem-solving and critical thinking ability.
Ability to multi-task and quickly adapt to changing/conflicting priorities.
Ability to work independently and is a motivated self-starter.
To be excellent, detail-oriented and organized.
Strong relationship-building skills.
Ability to analyze, structure, and interpret large quantities of raw data.
Familiarity with Agile Development and Scrum.
Salesforce Certified Platform Administrator.
Salesforce Certified Platform Administrator II.
Salesforce Certified Agentforce Service Consultant.
Certified Associate in Project Management (CAPM)®.
Scrum Product Owner certification.
ITIL.

Sound like a good fit?

Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

About Align

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work.

We respect your privacy. Please review our Applicant Privacy Policies for additional information.

Global Diversity Statement:

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be req

Skills

Agile DevelopmentAppExchangeApproval ProcessesCAPMCustom FieldsCustom ObjectsDashboardsDataLoaderITILPage LayoutsProcess BuilderReportsSalesforceSalesforce Certified Agentforce Service ConsultantSalesforce Certified Platform AdministratorSalesforce Certified Platform Administrator IISCRUMScrum Product OwnerTriggersValidation RulesWorkflow Rules

Salesforce Administrator

About this role

Key Responsibilities

Skills, Knowledge & Expertise

Skills

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