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qualysoft

Posted 24 days ago

Open

Salesforce/AgentForce Developer

BucharestOn-siteFull-time

AI Summary

Designs and implements conversational flows and automation features using Agentforce and Salesforce, integrating with CRMs and external systems to optimize agent performance and user experience.

About this role

About Qualysoft
·25 years of experience in software engineering, established in Vienna, Austria
·Active in Romania since 2007, with office in central Bucharest (Bd. Iancu de Hunedoara 54B)
·Delivering End to End IT Consulting Services - From Team Augmentation and Dedicated Teams to Custom Software Development
·We deliver scalable enterprise systems, intelligent automation frameworks, and digital transformation platforms
·Cross-industry experience by sustaining global players in BSFI (Banking, financial services and insurance), Telecom,Retail & E-commerce, Energy and Utilities, Automotive, Manufacturing, Logitics, High Tech
·Global Presence: Switzerland, Germany, Austria, Sweden, Hungary, Slovakia, Serbia, Romania, and Indonesia
·International team of 500+ software engineers
·Strategic partnerships: Microsoft Cloud Certified Partner, Tricentis Solutions Partner in Test Automation and Test Management, Creatio Exclusive Partner, Doxee Implementation Partner
·Powered by cutting-edge technologies: AI, Data & Analytics, Cloud, DevOps, IoT, and Test Automation.
·Project beneficiaries ranging from large-scale enterprises to startups
·Stable growth and revenue increase year over year, a resilient organisation in volatile IT market conditions
·Quality-first mindset, culture of innovation, and long-term client partnerships
·Global and local reach – trusted by key industry players in Europe and the US

Responsibilities:

  • Design and implement conversational chat flows using Agentforce;
  • Develop and optimize automated email handling solutions, including:
    o Email classification;
    o Routing logic;
    o Automated response generation;
  • Integrate Agentforce solutions with CRM platforms, APIs, and third-party systems;
  • Customize and enhance Salesforce functionalities to support automation initiatives;
  • Monitor, troubleshoot, and improve agent performance and user experience;
  • Collaborate with cross-functional teams including Product Owners, Business Analysts, and Developers;
  • Participate in Agile ceremonies and contribute to continuous improvement initiatives;
  • Ensure scalable, secure, and maintainable development practices;

    • Qualifications:

  • Strong hands-on experience with Salesforce development;
  • Proven experience working with Agentforce;
  • Experience building conversational AI solutions and chatbots;
  • Knowledge of email automation workflows and intelligent routing systems;
  • Strong API integration and system integration skills;
  • Excellent problem-solving and analytical abilities;
  • Good communication and collaboration skills;
  • Experience working in Agile environments.

    • Skills

    AgentforceAgile MethodologiesApexAPIsAura/LWCAutomation-scriptsChatbotsCI/CDConversational AICRM IntegrationsData ModelingEmail Automation WorkflowsEmail ClassificationJavaScriptJSONMonitoring And TroubleshootingREST APIRouting LogicSalesforce DevelopmentSecurity Best PracticesSOAPSOQLSystem IntegrationXML

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