SAP Order-to-Cash (OTC) Consultant

We are seeking an experienced Order-to-Cash (OTC) Consultant with deep expertise in ** SAP Supply Chain Management (SCM)** to support and optimize our end‑to‑end OTC processes. The ideal candidate brings strong functional knowledge of SAP OTC modules, hands-on experience in the CPG or Wholesale sector, and the ability to translate business requirements into scalable, efficient SAP solutions.

Key Responsibilities

Solution Design & Process Optimization

• Lead the analysis, design, and optimization of OTC processes within SAP ECC or S/4HANA.
• Conduct workshops with business stakeholders to identify gaps, define requirements, and recommend best‑practice solutions.
• Configure and enhance SAP modules related to **Order Management, Pricing, Deliveries, Billing, Credit Management **, and ** Customer Master Data **.

Project Execution & System Deployment

• Support full project lifecycle activities including blueprinting, configuration, testing (UT, SIT, UAT), go-live preparation, and post-go-live stabilization.
• Collaborate with cross‑functional teams involved in **Procure‑to‑Pay, Logistics Execution, Demand Planning, Finance **, and ** Master Data **.

Industry Expertise – CPG & Wholesale

• Apply industry-specific best practices for high-volume order processing, promotions, trade terms, distribution challenges, and direct/indirect sales channels.
• Optimize processes for **service level performance **, ** inventory accuracy **, and ** customer fulfillment efficiency **.

Support & Continuous Improvement

• Provide level 2/3 functional support for SAP OTC operations.
• Troubleshoot issues, analyze root causes, and implement permanent fixes.
• Propose continuous improvement initiatives that enhance process efficiency and system reliability.

Required Skills & Experience

Technical Requirements

• 5+ years of experience as an **SAP OTC or SAP SCM Consultant **.

• Strong expertise in SAP SD (Sales & Distribution) and OTC-related integration with

  • MM (Materials Management)
  • FI (Finance)
  • WM/EWM (Warehouse)
  • TM (Transportation), an asset

• Hands-on experience in **SAP ECC and/or S/4HANA **.

• Knowledge of IDoc processing, EDI, pricing configuration, and master data governance.

Industry Experience

• Proven background in Consumer Packaged Goods (CPG) and/or ** Wholesale distribution **.
• Understanding of high-volume sales, order automation, trade promotions, and retail/wholesale customer requirements.

Soft Skills

• Strong analytical and problem-solving abilities.
• Excellent communication and workshop facilitation skills.
• Ability to work cross-functionally and manage stakeholder expectations.
• Proactive, detail-oriented, and comfortable in fast-paced environments.

Education & Certifications

• Bachelor’s degree in Business, Supply Chain, Information Systems, or related field.
• SAP certifications in SD or SCM are a strong asset.