Open since Jan 2023
Scheduling Analyst
AI Summary
Provides technical support for account teams, maintaining mainframe and server environments, and supporting batch scheduling software operations.
About this role
The Scheduling Analyst provides technical support to account teams, as well as other support groups. They perform functions in the mainframe environment, maintain and assist with ongoing technical applications and operations. They are responsible for batch scheduling software support, within the mainframe and server environment.
DUTIES AND RESPONSIBILITIES
§ Fully functional and self-directed
§ Provides formal mentorship
§ High complexity assignments- owner
§ Moderate complexity assignments - owner (1 or >)
§ Low complexity assignments - provide oversight/review
§ Regularly lead self and others and/or established as Product SME and/or established as specialist
§ Sees the whole picture and adjusts work accordingly
§ Provide training to lower level associates.
§ Work with tech support, automation and client for more complex scheduling.
§ Provide input and assist for application and environment upgrades/changes.
§ Scheduling software support
§ Internal / external reporting
SUPERVISORY RESPONSIBILITIES
This position does not have direct reports but may mentor less experienced associates in the role.
RECRUITING INFORMATION
Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings.
QUALIFICATIONS
· Required
§ Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience
§ CA7 scheduling software experience
§ Microsoft (Outlook, Word, Excel)
§ Strong written / verbal Communication skills
§ Designing skills
§ Analytical and Critical thinking skills
§ Client facing
§ Batch Scheduler product knowledge
§ Mainframe (TSO, SDSF, TMS, QuickRef)
§ JCL (read & code)
§ SharePoint
· Nice to have:
§ Server scripts (read)
§ Server scripts (code)
§ FTP knowledge
§ EasyTrieve knowledge
§ SAS knowledge
§ File Aid knowledge
§ Microsoft (Visio)
§ ITIL foundation
§ Other scheduling software experience
Primary Location City/State:
Bengaluru, IN, KarnatakaAdditional Locations (if applicable):
Skills
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.